William Hall
Friendswood
Summary
With a proven track record at Family Dollar, I excel in driving sales through innovative merchandising and superior customer service. Skilled in retail inventory management and problem-solving, I've successfully led teams to exceed sales targets while maintaining high customer satisfaction. My leadership fosters a positive work environment, enhancing team productivity and efficiency.
Overview
46
46
years of professional experience
Work History
Store Manager
Family Dollar
07.2002 - 01.2025
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations for point of sale systems.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Oversaw store grand openings as well as remodels following store layouts, fixture placements and planogram completions including correct stocking and front facing.
Assistant Manager
K-Mart
04.1997 - 06.2002
- Developed contingency plans with team to address potential disruptions.
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Oversaw Store Manager responsibilities in absence of store manager
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Store Manager in Training
Food Lion
08.1992 - 01.1997
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Conducted regular competitor analysis to identify market trends and opportunities for competitive advantage.
Grocery Manager
Safeway/Apple Tree
07.1979 - 07.1992
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Dairy Manager, Frozen Food Manager.
- Store Lead during district store remodels, dealing with new set planograms 1985 to 1986.
Education
72 Credit Hours - Business
San Jacinto College
Pasadena, TXHigh School Diploma - Basic
Friendswood High School
Friendswood, TX06.1978
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store merchandising
- Retail inventory management
Timeline
Store Manager
Family Dollar
07.2002 - 01.2025
Assistant Manager
K-Mart
04.1997 - 06.2002
Store Manager in Training
Food Lion
08.1992 - 01.1997
Grocery Manager
Safeway/Apple Tree
07.1979 - 07.1992
72 Credit Hours - Business
San Jacinto College
High School Diploma - Basic
Friendswood High School
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