William Hallcom
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Mobile Technician
Tesla
08.2016 - 04.2024
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Implemented strict quality control measures to ensure all repairs met company standards before returning devices to customers.
- Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
Mercedes Benz Technician
Beverly Hills Mercedes Benz
03.2007 - 07.2013
- Inspected, evaluated and calibrated electrical and mechanical systems and components on Mercedes benz/Maybach vehicles.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Mercedes Benz Technician
Mb Manhattan
11.1997 - 08.2006
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
Education
No Degree - Sound Engineering
Berklee College of Music
Boston, MASkills
- Efficient Service
- Diagnostic Software/Firmware issues
- Quality Standards
- Knowledge Sharing
- Customer Inquiries
Timeline
Mobile Technician
Tesla
08.2016 - 04.2024
Mercedes Benz Technician
Beverly Hills Mercedes Benz
03.2007 - 07.2013
Mercedes Benz Technician
Mb Manhattan
11.1997 - 08.2006
No Degree - Sound Engineering
Berklee College of Music