William Hallenbeck III
Summary
Dynamic operations leader with extensive experience at NTW/TCi, excelling in operational planning and regulatory compliance. Proven track record in enhancing customer satisfaction and driving performance through effective team collaboration. Skilled in inventory management and fostering a culture of safety, achieving improvements in operational efficiency.
Overview
22
22
years of professional experience
Work History
Director, Operations
NTW
04.2018 - Current
- Planned and monitored daily operations to ensure smooth progress of business activities.
- Ensured compliance with safety regulations, minimizing risk of accidents at work sites.
- Monitored key performance indicators to align with organizational objectives.
- Provided leadership and guidance to subordinate managers and supervisors.
- Resolved customer service issues promptly, maintaining high levels of satisfaction.
Distribution Center Manager
NTW/TCI
01.2015 - 04.2018
- Streamlined shipping and receiving operations, ensuring accurate and timely deliveries.
- Cultivated effective team culture centered on customer satisfaction.
- Conducted root cause analysis to identify issues and implement corrective actions.
Assistant Distribution Center Manager
TCI
01.2011 - 01.2015
- Managed inventory levels through regular cycle counts and audits, ensuring accuracy of stock records.
- Ensured compliance with OSHA regulations for safe handling and transportation of goods.
Warehouse Suprvisor/Manager
TCI
01.2006 - 01.2013
- Supervised staff training to enhance safety and efficiency in warehouse operations.
- Maintained safety standards during loading and unloading of goods.
- Oversaw scheduling to optimize workflow and delivery functions.
Customer Service Representative
TCI
03.2003 - 01.2006
- Resolved customer complaints and inquiries promptly and professionally.
- Processed orders, returns, and adjustments with accuracy and efficiency.
Education
General Education
Narragansett High School
Narragansett, RI06-2000
Some College (No Degree) - Business Administration and Management
Community College of Rhode Island
Warwick, RISkills
- Operational planning
- Regulatory compliance
- Performance monitoring
- Leadership development
- Customer resolution
- Inventory management
- Teamwork and collaboration
Timeline
Director, Operations
NTW
04.2018 - Current
Distribution Center Manager
NTW/TCI
01.2015 - 04.2018
Assistant Distribution Center Manager
TCI
01.2011 - 01.2015
Warehouse Suprvisor/Manager
TCI
01.2006 - 01.2013
Customer Service Representative
TCI
03.2003 - 01.2006
General Education
Narragansett High School
Some College (No Degree) - Business Administration and Management
Community College of Rhode Island
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