William Hamblin
Columbus,OH
Summary
Reliable employee with a strong desire to excel in a customer service position. Possessing exceptional communication skills and sound judgment. Committed to ensuring long-term customer satisfaction through the delivery of high-quality service and unmatched support. Well-versed in customer service best practices and knowledgeable about various options available in this field.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Spectrum
Columbus, OH
11.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fraud Claims Representative
JPMorgan Chase
Westerville, USA
01.2023 - 08.2023
- Submit claims for customers disputes
- Navigate multiple technologies while staying engaged with customers
- Worked productively in fast-moving work environment to process large volumes of claims
- Possess strong customer focus with ability to have detailed conversations with customers
- Approach problems logically and with good judgement to ensure the appropriate customer outcome
- Have the ability to work independently and in a team environment
Independent Contractor
VRI (Value Relationships Inc.)
Franklin, OH
11.2020 - 08.2022
- Deliver and install medical equipment to patients
- Process Invoices
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
Team Supervisor
Teleperformance USA
Fairborn, OH
11.2014 - 06.2019
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators
Education
Visual Communication -
Sinclair Community College
Dayton, OH11.2019
High School Diploma -
Patterson Career Center
Dayton, OH06.2008
Skills
- Adobe Suites
- Microsoft Word
- Power Point
- Excel
- Good Telephone Etiquette
- Teamwork
- Collaboration
- Customer service
Hobbies and Interests
Playing Basketball, In my free time, I play basketball with a group of friends.
Timeline
Customer Service Representative
Spectrum
11.2023 - 08.2024
Fraud Claims Representative
JPMorgan Chase
01.2023 - 08.2023
Independent Contractor
VRI (Value Relationships Inc.)
11.2020 - 08.2022
Team Supervisor
Teleperformance USA
11.2014 - 06.2019
High School Diploma -
Patterson Career Center
Visual Communication -
Sinclair Community College