William Hamblin
Columbus,OH
Summary
Reliable employee with a strong desire to excel in a customer service position. Possessing exceptional communication skills and sound judgment. Committed to ensuring long-term customer satisfaction through the delivery of high-quality service and unmatched support. Well-versed in customer service best practices and knowledgeable about various options available in this field.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Spectrum
11.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fraud Claims Representative
JPMorgan Chase
01.2023 - 08.2023
- Submit claims for customers disputes
- Navigate multiple technologies while staying engaged with customers
- Worked productively in fast-moving work environment to process large volumes of claims
- Possess strong customer focus with ability to have detailed conversations with customers
- Approach problems logically and with good judgement to ensure the appropriate customer outcome
- Have the ability to work independently and in a team environment
Independent Contractor
VRI (Value Relationships Inc.)
11.2020 - 08.2022
- Deliver and install medical equipment to patients
- Process Invoices
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
Team Supervisor
Teleperformance USA
11.2014 - 06.2019
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators
Education
Visual Communication -
Sinclair Community College
Dayton, OH11.2019
High School Diploma -
Patterson Career Center
Dayton, OH06.2008
Skills
- Adobe Suites
- Microsoft Word
- Power Point
- Excel
- Good Telephone Etiquette
- Teamwork
- Collaboration
- Customer service
Hobbies and Interests
Playing Basketball, In my free time, I play basketball with a group of friends.
Timeline
Customer Service Representative
Spectrum
11.2023 - 08.2024
Fraud Claims Representative
JPMorgan Chase
01.2023 - 08.2023
Independent Contractor
VRI (Value Relationships Inc.)
11.2020 - 08.2022
Team Supervisor
Teleperformance USA
11.2014 - 06.2019
High School Diploma -
Patterson Career Center
Visual Communication -
Sinclair Community College
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