William Hamilton
Walterboro,SC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Hamilton's Fine Furniture
06.2021 - Current
- Organized merchandise to maintain store visual appeal, engage customers, and promote specific products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Senior Support Representative
American Leather
10.2014 - 06.2021
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Developed strong relationships with clients through consistent communication and timely issue resolution.
- Reduced average call time by implementing effective troubleshooting techniques and clear communication strategies.
- Continuously updated personal knowledge of company products, services, policies, and procedures through ongoing training opportunities to ensure accurate information was provided to clients during each interaction.
- Implemented new support tools to facilitate faster problem-solving and improve overall performance.
- Maintained detailed records of all interactions with customers using CRM software to track progress towards successful issue resolutions efficiently over time.
- Mentored junior support representatives, fostering professional growth and development within the team.
- Balanced competing priorities effectively while managing a large volume of incoming calls, emails, chats, and tickets from customers seeking assistance.
- Managed high-priority client accounts, providing personalized assistance and maintaining long-lasting relationships built on trust and reliability.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science - Packaging Science
Clemson University
Clemson, SC12.2002
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Strategic Planning
- Business Development
- Complex Problem-Solving
- CRM software proficiency
Timeline
Sales Associate
Hamilton's Fine Furniture
06.2021 - Current
Senior Support Representative
American Leather
10.2014 - 06.2021
Bachelor of Science - Packaging Science
Clemson University
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