Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

William Hamilton III

Ocala

Summary

Experienced Client Relations Expert bringing 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

11
11
years of professional experience

Work History

Client Relationship Manager

Veronica Solange Creative Solutions
08.2024 - Current
  • Company Overview: Marketing
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Identified opportunities to cross-sell or up-sell marketing packages and communicated customer needs to the appropriate team.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Retained updated knowledge of market competition and related offerings to generate favor for social media marketing, graphic design and website design.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Banking Operations Specialist

Bank of America
03.2022 - 02.2023
  • Company Overview: Banking
  • Reviewed and managed 80–100 delinquent credit accounts daily, initiating strategic outreach to mitigate risk and guide clients toward credit recovery solutions.
  • Handled sensitive financial data with discretion, ensuring full compliance with internal controls and regulatory standards.
  • Collaborated cross-functionally with internal teams to drive performance metrics and streamline recovery workflows.
  • Provided personalized payment plan consultations to cardholders, aligning repayment strategies with financial capacity to reduce default rates.
  • Actively contributed to continuous improvement initiatives, offering data-driven suggestions that enhanced team efficiency and client engagement.

Director of Production

7P Productions (HSN)
07.2020 - 03.2022
  • Company Overview: Live Production and Stage Support
  • Led cross-functional collaboration with creative, technical, and operations teams to plan, organize, and execute high-impact multimedia projects from concept to delivery.
  • Ensured brand consistency and quality control across all stages of the video production lifecycle, maintaining elevated visual standards.
  • Directed livestream production for events, managing multi-camera setups, audio engineering, and seamless broadcasting.
  • Developed scalable workflows and performance mechanisms through analytical problem-solving, enhancing team output and operational efficiency.
  • Oversaw the delivery and execution of client-facing product demos in coordination with analysts and project managers, providing clear, timely updates to stakeholders.
  • Fostered long-term client relationships by delivering consistent value and service excellence, contributing to increased retention and production revenue.
  • Interpreted and reported digital marketing KPIs through customized scorecards, presenting insights to leadership and optimizing strategy based on performance data.

Director of Operations

Towne Park (Wyndham Grand Clearwater Beach)
12.2014 - 06.2019
  • Company Overview: Hotel Operations
  • Cultivated strong, trust-based partnerships with client and on-property teams, establishing a consistent meeting cadence and ensuring every vendor commitment was met on time.
  • Drove hotel performance by maximizing parking revenue, elevating guest-satisfaction scores, and supporting higher occupancy through targeted upsell and service initiatives.
  • Amplified visibility and bookings by launching local-market referral programs, nurturing relationships with nearby businesses, and spearheading community-engagement events.
  • Recruited, mentored, and led a 30-member guest-services team (doormen, valet, customer-service staff, and supervisors), boosting engagement and service-quality metrics while upholding rigorous safety standards.
  • Standardized operating procedures across Guest Services, ensuring brand consistency and seamless hand-offs between Front Desk, F&B, Housekeeping, and Events departments.
  • Leveraged data analytics to track KPIs, analyze trends, and present actionable insights, enabling continuous improvement of revenue-generation and guest-experience programs.
  • Provided clear, data-driven feedback to senior management through reports and collaborative sessions, recommending training and process enhancements that elevated operational excellence.

Education

Associates of Science - Business Administration

Daytona State College
05.2015

Skills

  • Operations & Leadership
  • Staff Development
  • Strategic Planning
  • Opportunities identification
  • Project Management
  • Financials & Systems
  • Microsoft Office
  • Client Services
  • Relationship building and management
  • Schedule management
  • Conflict resolution skills

Hobbies and Interests

Leadership, Organization, Finances, Client Communication, Operations, Planning, Scheduling, Culture, Creativity.

Timeline

Client Relationship Manager

Veronica Solange Creative Solutions
08.2024 - Current

Banking Operations Specialist

Bank of America
03.2022 - 02.2023

Director of Production

7P Productions (HSN)
07.2020 - 03.2022

Director of Operations

Towne Park (Wyndham Grand Clearwater Beach)
12.2014 - 06.2019

Associates of Science - Business Administration

Daytona State College

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