Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Hansen

Riverton,Utah

Summary

With over 20 years of experience in the Health Insurance industry, I have worked my way up from a Customer Service Specialist, Account Executive, then to Manager of the Finance Department at Tall Tree Administrators, a leading provider of employee benefits solutions. During my tenure, I have developed and implemented effective customer relationship management (CRM) and administration strategies, as well as improved the analytical skills of myself and my team. My core competencies include managing and motivating staff, ensuring compliance and quality standards, and resolving complex issues. My mission is to create a positive and productive work environment that fosters collaboration, innovation, and growth. I value diversity, inclusion, and respect, and I seek to bring these principles to every interaction and project I am involved in. I am looking for a new opportunity where I can leverage my skills and expertise to make a meaningful impact on the organization and the people I serve.

Overview

21
21
years of professional experience

Work History

Finance Department Manager

Tall Tree Administrators
05.2013 - 08.2021
  • Accounts Payable / Receivable - Accounting, ACHs, wire transfers, check writing
  • Government Healthcare Compliance
  • Communicated with managers of other departments to maintain transparency.


Account Executive

Tall Tree Administrators
04.2008 - 05.2013
  • Built and strengthened relationships with new and existing accounts.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Serviced accounts and proposed new products and services.
  • Distributed marketing materials to existing and prospective clients to promote products and services.

Customer Service /Claims Processor

Tall Tree Administrators
01.2001 - 04.2008
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Managed workload and priorities to meet claims processing deadlines.
  • Followed up with customers on unresolved issues.
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.

Education

Associate Degree -

Utah Valley University
Orem, UT
05.1998

Skills

  • Policy Development
  • Customer Service
  • Recruiting and Hiring
  • Employee Performance Evaluation
  • Operations
  • Customer Engagement
  • Problem-Solving
  • Staff Management
  • Workflow Coordination
  • Account Servicing

Timeline

Finance Department Manager

Tall Tree Administrators
05.2013 - 08.2021

Account Executive

Tall Tree Administrators
04.2008 - 05.2013

Customer Service /Claims Processor

Tall Tree Administrators
01.2001 - 04.2008

Associate Degree -

Utah Valley University
William Hansen