William Harkleroad
Milford,OH
Summary
Resourceful professional in automotive repair and maintenance, known for high productivity and efficient task completion. Possess specialized skills in diagnostic testing, electrical systems troubleshooting, and preventative maintenance. Excel at problem-solving, teamwork, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
21
21
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Service manager/lead tech
Rivers edge racing Cincinnati
Milford, OH
01.2025 - Current
- Resolved customer complaints in a timely manner.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Trained new employees on the use of customer relationship management software systems.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Maintained records of all customer interactions and transactions.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Facilitated communication between the service department and other company divisions.
- Created written estimates and obtained customer consent to proceed.
Technician/owner
Harkys motorsports
Milford, Ohio
06.2016 - 01.2025
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Performed root cause analysis on recurring problems encountered by customers.
- Trained new employees on the use of customer relationship management software systems.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained records of all customer interactions and transactions.
- Provided technical support for hardware and software issues experienced by customers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted preventive maintenance procedures according to established schedules.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Service Manager
Harkys auto sales
Batavia, OH
05.2010 - 07.2016
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Conducted performance reviews and provided constructive feedback to staff members.
- Resolved customer complaints quickly and effectively.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Trained new employees on the use of customer relationship management software systems.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Hired and trained service department staff to drive performance.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Warehouse Manager
KOI Auto Parts
Batavia, OH
05.2008 - 06.2010
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Communicated regularly with other departments regarding supply chain activities.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
Lube Service Technician
Batavia express care
Batavia, Ohio
08.2004 - 05.2008
- Maintained accurate records of work performed on each vehicle in accordance with shop policies.
- Followed all safety regulations when working on vehicles to prevent accidents or injury to personnel.
- Diagnosed issues with engines using computerized diagnostic equipment.
- Operated hoists and lifts safely while performing undercarriage inspection and repair tasks.
- Reviewed customer complaints related to lube service operations and took corrective action as necessary.
- Disposed of used motor oil and other hazardous materials in accordance with local regulations.
- Replaced worn components such as spark plugs and air filters.
- Assisted in maintaining cleanliness of service bays by cleaning up spilled fluids or debris after job completion.
- Received payment from customers for services rendered according to shop rates and procedures.
- Performed oil changes, tire rotations, filter replacements, and other basic maintenance services on vehicles.
- Cleaned exterior surfaces of vehicles using appropriate cleaning products.
- Ensured that all tools were returned to designated storage areas at end of shift.
- Communicated regularly with customers regarding the status of their vehicles' repairs or maintenance needs.
Education
Auto Body And Collision
Live Oaks Career Campus
Milford, Oh 09.2006 - 08.2008
Batavia High School
Batavia , OhMaster Technician - Service Technician Training
Ducati North America
Certified Vanderhall Technician - Service Technician Training
Vanderhall
Certified American Landmaster Technician - Service Technician Training
American Landmaster
Skills
- Customer relationship management
- Equipment maintenance
- Technical troubleshooting
- Inventory management
- Conflict resolution
- Training and development
- Effective communication
- Problem solving
- Root cause analysis
- Work order processing
- Budgeting and cost control
- Electrical systems
- Schematic interpretation
- Data analysis
- Mechanical aptitude
- Mechanical troubleshooting
- Diagnostic skills
- Power tool mastery
- Analytical thinking
- Hand tools
Certification
- Ducati master tech
- Vanderhall certified technician
- American landmaster certified technician
Timeline
Service manager/lead tech
Rivers edge racing Cincinnati
01.2025 - Current
Technician/owner
Harkys motorsports
06.2016 - 01.2025
Service Manager
Harkys auto sales
05.2010 - 07.2016
Warehouse Manager
KOI Auto Parts
05.2008 - 06.2010
Auto Body And Collision
Live Oaks Career Campus
09.2006 - 08.2008
Lube Service Technician
Batavia express care
08.2004 - 05.2008
Batavia High School
Master Technician - Service Technician Training
Ducati North America
Certified Vanderhall Technician - Service Technician Training
Vanderhall
Certified American Landmaster Technician - Service Technician Training
American Landmaster
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