William Harper
Toptier Trades Plumbing
Strasburg ,VA
Summary
Accomplished Master Plumber with extensive experience at Toptier Trades Plumbing, recognized for optimizing project efficiency and enhancing customer satisfaction. Proficient in advanced pipefitting and skilled in effective communication, I consistently exceed performance metrics, contributing to a significant reduction in service callbacks and fostering strong client relationships through exceptional service delivery.
Work History
Master Plumber
3 Years 3 Months- Coordinated service calls, assessed jobsite conditions, and prioritized urgent repairs
- Ensured plumbing work met local codes, safety standards, and inspection requirements
- Mentored apprentices on soldering, piping methods, and troubleshooting techniques
- Communicated repair needs clearly with customers and documented completed service work
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
- Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
- Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
- Coordinated service calls, prioritized urgent repairs, and maintained efficient workflow across active work orders.
- Supervised apprentices and junior plumbers, reinforcing safety practices and proper installation techniques.
- Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
- Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
- Increased company revenue by consistently upselling additional services and products based on clients'' needs.
- Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
- Optimized resource allocation by delegating tasks according to individual team member strengths, ensuring efficient execution of each project component.
- Eliminated risks by correctly identifying potential safety hazards.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Repaired plumbing systems, components, and equipment.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Read blueprints to determine appropriate materials and procedures for each project.
- Prepared budgets
- Installed water heaters, fixtures, piping, and drainage systems according to local plumbing standards.
- Complied with state plumbing codes throughout duration of each project.
Master Plumber
- Expanded client base through positive word-of-mouth referrals from satisfied customers following successful plumbing installations or repairs.
- Improved overall efficiency by implementing new processes for scheduling service calls, prioritizing urgent repairs, and managing workflow among team members.
- Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
- Increased company revenue by consistently upselling additional services and products based on clients'' needs.
- Optimized resource allocation by delegating tasks according to individual team member strengths, ensuring efficient execution of each project component.
- Collaborated with architects and engineers in the design phase of construction projects, contributing valuable insights as a Master Plumber.
- Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
- Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
- Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
B G Plumbing
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Technician
25 Years 3 Months- Diagnosed plumbing issues and repaired leaks, clogs, and faulty fixtures in residential systems.
- Inspected pipes, valves, and water heaters to identify wear, damage, and code concerns.
- Installed replacement parts, fittings, and fixtures using hand tools and plumbing equipment.
- Communicated service findings clearly and explained repair options to homeowners professionally.
- Maintained clean work areas and protected customer property during service visits.
- Responded to scheduled service calls and completed repairs with minimal supervision.
- Documented work orders, materials used, and completed service details accurately.
- Followed safety procedures and plumbing codes while performing diagnostic and repair tasks.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
High School Diploma
Skills
Pump installation
Water heater repair
Expert troubleshooting
Sewer line maintenance
Gas line installation
Pipe welding
Residential plumbing
Backflow prevention
Commercial plumbing
Pipe insulation
Blueprint interpretation
Industrial plumbing
Fixture installation
Plumbing code compliance
Water treatment
Cross-connection control
Ventilation systems
Drainage system design
Pressure regulation
Hydronic heating
Septic system expertise
Energy efficiency optimization
Fire sprinkler systems
Skilled with both hand and power tools
Preventative maintenance
Advanced pipefitting
Leak detection
Drainage systems repair
Piping installation
Hand and power tools
Equipment operation
Remodels and new construction
Pipe installation expertise
Blueprint reading
Staff management
Blueprints
Plumbing
System testing
Project management
Troubleshooting
Equipment monitoring
Plumbing repairs
Residential construction
Commercial construction experience
Emergency response
Hydraulic systems maintenance
Estimate preparation
Construction management
Residential plumbing design
Codes compliance
Project estimation and bidding
Silver and soft solder expert
Project bids
Sewer and domestic water lines
Safety protocol adherence
Alteration permits
Quality production
Custom plumbing systems specialist
Water heater maintenance
Gas piping
Air and water piping
Fixture repair
Drain field placement
Basic math aptitude
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Safety conscious
Multitasking
Power tool operation
Multitasking Abilities
Reliability
Excellent communication
Pipe installation
Plumbing fixture installation
Team collaboration
Organizational skills
Diagnostics and troubleshooting
Accomplishments
I’m a instructor at the local community college
I night a week from 6 pm to 9 pm
Affiliations
Trained in Naven tankless water heater ( expert level)
Trained in water treatment system repairs / sales
Timeline
Master Plumber
Toptier Trades Plumbing
08.2023 - 2026Read More
Service Technician
Winn Plumbing
08.2001 - 2015Read More
Master Plumber
Vern’s Plumbing
2019 - 2023Read More
B G Plumbing
Commercial Plumbing Supply
2015 - 2019Read More
Merced High School
High School Diploma
Read More