WILLIAM HARPER

• Designed and prepared technical reports, studies, and related documentation.
• Documented diagnostic results and supported root cause analysis and troubleshooting.
• Facilitated product development with implementation of standard best practices.
• Improved user productivity and efficiency through system training and support.
• Analyzed business problems, identifying root causes and developing robust solutions.
• Developed and presented business cases, presentations and reports to senior management.
• Managed user accounts, permissions and group policies for optimal system security.
• Built, edited and tested customized computer system programs.

· Designed and implemented custom dashboard reports using Power BI and Tableau, ensuring visually appealing and intuitive data presentation. Demonstrated proficiency in SQL and other languages to extract and transform source data as needed, ensuring data accessibility and usability.

· Collaborated in the facilitation, coordination, and implementation of analysis, reports, desktop work instructions, training materials, and policy/procedure documents.

· Supported data mining and analysis efforts at the FAA's Office of Resource Planning and Support, producing actionable insights for FAA, OST, OMB, and Congressional inquiries. Conducted ad-hoc data analysis to provide data-driven predictions that tangibly improved resource allocation, demonstrating the value of data-driven decision-making.

• Spearheaded the development of API data pipelines with connectors for Power BI, Collibra, Mobius, and SharePoint, driving project success and enabling seamless data integration for clients
• Collaborated with the Cybersecurity and Infrastructure Security Agency (CISA) to design and implement technology roadmaps, leading to the successful integration of their API estate into four (4) project management platforms
• Exhibited technical expertise while collaborating with clients, analysts, programmers, and cross-functional teams to provide innovative technical solutions for complex business challenges
• Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
• Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
• Increased CISA's data pipeline efficiency and team productivity by promoting operational best practices.
• Trained Federal staff on operating procedures and company services.

• Developed and implemented advanced Power BI reporting solutions for FEMA’s finance department; utilized data blending techniques and integrated multiple data sources for actionable insights
• Led the creation of Power BI data technical documentation, and effectively mentored and trained team members for seamless continuity of critical business processes
• Demonstrated expertise in improving user productivity and efficiency through system training ensuring timely delivery of critical business information to stakeholders of Power BI reports

• Solved design problems and implemented an 80% increase in attractive designs using creative methods.
• Designed and implemented 20 site pages of dynamic content and web-server applications using best practices.
• Assessed and identified system performance to identify and correct problems impacting operational efficiency and work quality.
• Analyzed business needs across 15 integrated product teams to determine formal design, system, and business requirements in SharePoint
• Ensured efficient design, performance, availability, and security of the SharePoint environment for NIWC Atlantic
• Customized 15+ web parts, 10+ site branding, 45+ page templates, and 20+ search scopes to meet project needs
• Expertise in federal government software systems, such as Intelink and NCMI, and mentored 20+ civilian private sector team members