Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Work Preference
Quote
Timeline
OfficeManager
William Harper

William Harper

Fort Lauderdale,FL

Summary

Dynamic Business Systems Technician with extensive experience at Windstream, excelling in network troubleshooting and customer service. Proven track record in equipment maintenance and fiber optic installation, ensuring seamless connectivity for clients. Recognized for outstanding performance and ability to foster long-term relationships, consistently delivering exceptional technical support.

Overview

34
34
years of professional experience

Work History

Business Systems Tech II-FO

Windstream
Fort Lauderdale, FL
05.2024 - 06.2025
  • As a Windstream’s Business Systems Technician I played a vital role on a team who served the small businesses and large businesses, along with carrier partners across the United States.
  • I care about technology and connecting customers to products they value.
  • In providing technical expertise and customer support, I create meaningful connections with customers that create long-term relationships.
  • Performed routine installation, maintenance, and repair activities for network systems including voice, data, network, transport.
  • Completed post installation tests for call processing functionality and testing.
  • Coordinated central office/network equipment, card/SFP insertions, translations, fiber cross-connects and inside wiring activities.
  • Knowledgeable in all kinds of Cisco 4000 series and above as well as other Cisco devices.
  • Knowledgeable in Accedian enids such as TE and GT versions.
  • Knowledgeable in VMware and VeloCloud SD-WAN edge routers of all kinds from 500 to 800 series.
  • Knowledgeable in all kinds of switches, routers, and other devices.
  • Fixed Wireless installation & maintenance.
  • Safely operated and maintained clean and organized company service vehicle.
  • Worked in both inside and outside environments.
  • Completed necessary safety training and follow safety standards and regulations.
  • Ability to learn new software quickly.
  • Ability to understand CLR/DLR and Engineering job packs.
  • Basic technology and math skills.
  • Valid driver’s license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift up to 50lbs.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours including weekend, and holiday hours.
  • Ability to respond to after hour call-outs.
  • High School Degree or GED equivalent.
  • Reported to the Manager of Local Operations.
  • Always willing to travel.

Business Systems Tech I-FO

Windstream
Fort Lauderdale, FL
03.2015 - 05.2024
  • I Install, maintain, repair, and actively improvise in the connections of telecommunication system equipment for Business and Enterprise customers.
  • I Handle routine and non-routine assignments.
  • Am very effectively communicating with customers & Support regarding the install or repair of their services.
  • I represent, and conduct myself in a professional manner; promoting positive company image to the public, and my customers.
  • I always adhere to safety standards and regulations in the industry.
  • I keep a clean and organized company vehicle.
  • Communication, customer service skills, strong math, technical skills, paying attention to detail, and problem solving skills are some of my strong suits.
  • Comprehensive knowledge of computers, networks, relevant applications, along with job related functions are a few things I do in my everyday duties.
  • Knowledgeable in all kinds of Cisco 4000 series and above as well as other Cisco devices.
  • Knowledgeable in all kinds of Adtran switches and routers.
  • Knowledgeable in Accedian enids such as TE and GT versions.
  • Knowledgeable in VMware and VeloCloud SD-WAN edge routers of all kinds from 500 to 800 series.
  • Knowledgeable in all kinds of switches, routers, and other devices.
  • Ability to learn new software quickly.
  • Capable of operating a variety of tools and devices proficiently, such as a JDSU 5800 test set.
  • Knowledgeable in the use of color-coded cable.
  • Knowledgeable in the use of CAT 5, 6 patch cords.
  • Knowledgeable in Single Mode, and Multi-Mode patch cords used in Fiber Optic circuits.
  • Fully capable of using equipment with maximum load capacity of 275 lb.
  • Fully capable of lifting up to 50 lbs.
  • Always available to work assigned and extended schedules.
  • Capable of pulling On-call duties.
  • Always willing to travel.
  • Reported to the Manager of Local Operations.
  • Certified in applicable system platforms within my current position such as Salesforce.
  • High level of proficiency and experience with Customer Premise Equipment (CPE) which houses voice and data.

Voice & Transport Support Technician

Windstream
Maitland, FL
08.2006 - 03.2015
  • Remote tested facilities such as Alcatel 1630 and 1631, Adtran 2800, 2820 and 4303, Cisco 6732, and Mainsail.
  • Effectively tested Channel Bank Units such as Adtran 600 and 800 series, Vina, and Cisco Routers 2400, 2800, and 2900 series routers.
  • Proficient in EMS Sonus, Lucent 5ess, and Nortel Dms 10, 100, 250, and 500 switches.
  • Accomplished testing using interfaces such as ProComm Plus, EMS Net View, Secure CRT Execution.
  • Worked with Customer Vendors, Field Service and Central Office Technicians to isolate, resolve, and restore service in a timely manner.
  • Ability to learn new software quickly.
  • Reported to the Local Manager of Operations.

Customer Support Technician

NuVox
Greenville, South Carolina
08.2005 - 08.2006
  • Isolated, resolved, and restored services in a timely manner.
  • Examined T1, T3 located on Alcatel 1631, Adtran 4303, Cisco 6732, Mainsail.
  • Troubleshot Channel Bank Units such as Adtran 600 series at customer premises.
  • Responsible for translations in Sonus, 5ess, and Nortel Dms switches.
  • Answered incoming calls to assist with customers who had service related troubles.
  • Helped transitioning for customers of Nuvox and Windstream go much easier during their merger in 2006.
  • Ability to learn new software quickly.
  • Reported to the Local Manager of Operations.

Wire Systems Installer/31L

United States Army
, All over The World
02.1991 - 11.1999
  • Recognized for outstanding performance in the telecommunications field.
  • Responsible for 100% accountability of $3.5 million in telecommunications equipment.
  • Deployed to Bosnia for one year and installed over 150 cables, maintained and troubleshot over 250 telephones for remote sites.
  • Installed and serviced communications for three sites with a base of 10,000 customers.

Education

High School Degree or GED equivalent -

Skills

  • Network troubleshooting
  • Equipment maintenance
  • Installation procedures
  • Technical support
  • Fiber optic installation
  • Customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leavePaid time off401k matchStock Options / Equity / Profit Sharing4-day work weekWork-life balanceFlexible work hoursCompany Culture

Quote

With God’s help, You change your thoughts, and you can change your world!

Timeline

Business Systems Tech II-FO

Windstream
05.2024 - 06.2025

Business Systems Tech I-FO

Windstream
03.2015 - 05.2024

Voice & Transport Support Technician

Windstream
08.2006 - 03.2015

Customer Support Technician

NuVox
08.2005 - 08.2006

Wire Systems Installer/31L

United States Army
02.1991 - 11.1999

High School Degree or GED equivalent -

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