Summary
Overview
Work History
Education
Skills
Timeline
Generic
William Harpster

William Harpster

West Palm Beach

Summary

Experienced engineer with extensive background in maintenance and repair at The Palm Beach Singer Island Marriott Resort & Spa. Proven track record in contractor coordination and customer relationship management, enhancing service quality and team performance. Skilled in driving operational efficiency and implementing preventive maintenance strategies to optimize equipment functionality.

Overview

44
44
years of professional experience

Work History

Engineer

The Palm Beach Singer Island Marriott Resort & Spa
Riviera Beach
01.2022 - 11.2024
  • Responded to guest repair requests promptly with minimal supervision.
    Communicated effectively with guests to resolve maintenance issues.
    Performed preventive maintenance on tools and equipment to ensure optimal performance.
    Demonstrated proficiency in air conditioning, with above-average skills in electrical and plumbing systems.
    Maintained basic skills across additional categories, including carpentry and kitchen equipment.
  • Coordinated with contractors for repairs and maintenance of resort infrastructure.
  • Documented maintenance activities and service requests in management software systems.
  • Assisted in troubleshooting mechanical issues to minimize downtime and service interruptions.
  • Advised customers on use of products or services.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.

Owner

Lawn Enforcement
West Palm Beach
01.1981 - 12.2010
  • Managed daily operations of landscaping business to ensure service quality.
  • Supervised team members to enhance work efficiency and service delivery.
  • Developed customer relationships to foster loyalty and repeat business.
  • Coordinated scheduling and logistics for landscaping projects and maintenance.
  • Oversaw equipment maintenance to ensure optimal performance and safety standards.
  • Trained new employees on company policies and best practices in landscaping services.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.

Business Partner

At Your Service Cleaning Company
West Palm Beach
03.1996 - 02.2000
  • Established business operations to ensure smooth daily functions and customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Kept records for production, inventory, income, and expenses.
  • Identified potential solutions to issues and implemented tactics to promptly resolve.
  • Developed and implemented business plan to grow company revenue.
  • Supported employee development of skills and abilities, enabling personnel to effectively fulfill current or future job roles and responsibilities.
  • Implemented safety procedures across all departments of the organization.

Education

High School Diploma -

Northshore High School
West Palm Beach, FL
01-1980

Skills

  • A/C troubleshooting and repair
  • Mechanical and electrical systems
  • Preventive maintenance strategies
  • Contractor coordination and management
  • Service documentation and reporting
  • Customer relationship management
  • Effective communication skills
  • Team supervision and leadership
  • Problem solving techniques
  • Time management practices
  • Employee training and development
  • Decision making processes

Timeline

Engineer

The Palm Beach Singer Island Marriott Resort & Spa
01.2022 - 11.2024

Business Partner

At Your Service Cleaning Company
03.1996 - 02.2000

Owner

Lawn Enforcement
01.1981 - 12.2010

High School Diploma -

Northshore High School

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