William Harrington
Coral Springs
Summary
Dynamic professional with over 7 years of experience in order processing, customer service, and logistics coordination. Expertise in SAP ERP, Salesforce CRM, and Microsoft NAV, complemented by a proven track record in managing warranty claims and processing orders while supporting sales teams. Exceptional organizational skills, strong communication abilities, and meticulous attention to detail ensure seamless coordination among sales, production, and customer service teams. Open to relocation opportunities to contribute to organizational success in diverse environments.
Overview
19
19
years of professional experience
Work History
RMA Specialist
Sonny's Enterprises, Inc
Tamarac, FL
03.2024 - 05.2026
- Promoted to RMA Specialist in March 2024 in recognition of strong performance and subject matter expertise.
- Processed warranty claims, product returns, and credit invoices using SAP ERP, ensuring accuracy and compliance with company policies.
- Corresponded with customers, internal teams, and third-party vendors via phone and email to facilitate timely review, evaluation, and resolution of warranty and return cases.
- Managed and tracked warranty and return requests through Salesforce CRM, maintaining accurate records and case documentation.
- Prepared Bills of Lading (BOLs) for freight carrier pickups and deliveries, ensuring accurate shipping documentation.
- Filed and monitored freight damage claims with carriers, supporting claim resolution and recovery efforts.
- Trained and mentored new hires and existing team members on warranty, returns, and customer service processes.
Customer Service Representative
Sonny's Enterprises, Inc
Tamarac, FL
10.2022 - 05.2026
- Processed sales orders, quotations and credit transactions in SAP ERP, ensuring accuracy and timely order fulfillment.
- Handled 30+ customer phone inquiries daily, providing prompt and professional service while resolving questions and concerns.
- Assisted customers with technical inquiries regarding parts, specifications, and product applications.
- Corresponded with customers and internal teams via phone and email to ensure efficient order processing and on-time delivery.
- Partnered closely with Open Order and RMA Specialists to provide cross-functional support and maintain workflow continuity during peak periods and staff absences.
- Provided in-person customer support, offering product recommendations, parts guidance, and technical assistance to meet customer needs.
Spare Parts Coordinator - Contract/ Temporary
Select Source International
Miami, FL
12.2021 - 02.2022
- Processed and managed customer orders through SAP ERP, ensuring accurate and timely order entry and fulfillment.
- Reviewed customer purchase orders to verify pricing, product details, and order accuracy prior to processing.
- Maintained detailed records of customer interactions, inquiries, complaints, and resolutions to support effective issue tracking and customer satisfaction.
- Worked closely with warehouse personnel to coordinate shipment schedules and ensure on-time order fulfillment.
- Provided customers with timely order status updates via phone and email, delivering responsive and professional service.
Order Processing Specialist
Bang Energy
Weston, FL
01.2019 - 01.2020
- Reviewed customer purchase orders to verify pricing, product specifications, and order accuracy prior to processing.
- Processed and posted incoming sales orders in SAP ECC ERP, ensuring timely and accurate order entry.
- Monitored EDI transactions by reviewing inbound orders and validating successful transmission of 856 Advance Ship Notices and 810 Invoices.
- Collaborated with the Planning Department to confirm inventory availability and support on-time order fulfillment.
- Coordinated with logistics teams to ensure shipments met customer delivery requirements and deadline dates.
- Provided customers with product information, order support, and issue resolution through phone and email communications.
- Maintained detailed records of customer interactions, inquiries, complaints, and corrective actions to ensure effective follow-up and customer satisfaction.
- Partnered with warehouse personnel to facilitate timely shipment processing and order execution.
- Delivered order status updates and shipment information to customers, ensuring clear and responsive communication.
Order Processing Specialist
Bullet Line
Hialeah, FL
05.2018 - 12.2018
- Maintained detailed records of customer interactions and transactions, documenting inquiries, complaints, comments, and resolution actions taken.
- Verified that appropriate changes were implemented to resolve customer issues and ensure order accuracy.
- Corresponded with customers via telephone and email to provide product information, process orders, cancel accounts, and address service concerns.
- Collaborated with clients to discuss and determine layout and design requirements.
- Reviewed final layouts and provided recommendations for improvements to ensure quality and accuracy.
- Evaluated customer-submitted artwork in Adobe Illustrator to determine production readiness and imprint compatibility.
- Reviewed customer purchase orders to verify accuracy of pricing, product details, and specifications.
- Updated and modified customer orders in Syteline ERP software to ensure accurate processing and fulfillment.
Account Manager
PRETTY YOU LONDON LLC
Miami, FL
11.2015 - 12.2016
- Processed customer orders using Microsoft NAV ERP software, ensuring accurate and timely order entry and fulfillment.
- Opened and maintained customer accounts by accurately recording and updating account information.
- Resolved customer product and service issues by identifying root causes, selecting appropriate solutions, and following up to ensure full resolution.
- Recommended potential products and services to management by analyzing customer needs and purchasing trends.
- Handled a high volume of incoming customer calls while maintaining service quality and responsiveness.
- Collected and processed customer payment information, including billing details, addresses, and contact information.
- Placed, modified, and canceled customer orders in accordance with request and company policy.
- Managed on-site warehouse operations, including maintaining daily inventory logs, processing outgoing client shipments, and handling incoming product samples and returns.
Office Manager
WATSON RICE LLP
Miami, FL
05.2014 - 08.2015
- Prepared and maintained invoices, reports, correspondence, financial statements, and other business documents using Microsoft Office applications, ensuring accuracy and timely completion.
- Processed payroll information and maintained confidential employee records in compliance with company procedures.
- Managed a multi-line phone system, directing calls to appropriate personnel and providing professional customer service.
- Organized, sorted, and distributed incoming correspondence, including mail, email, and fax communications, ensuring timely delivery and response.
- Coordinated and oversaw company events, meetings, and employee outings, handling logistics and administrative support to ensure successful execution.
Resolution Specialist
GISSEN & ZAWYER
Miami, FL
02.2012 - 04.2014
- Managed relationships with more than 75 process service providers, ensuring legal service assignments were completed accurately and within established deadlines.
- Maintained and updated job status information in PST software, ensuring accurate tracking and reporting of service progress.
- Communicated directly with clients to provide status updates, address concerns, and ensure service expectations were met in a timely manner.
- Coordinated and expedited the service of court documents, helping ensure compliance with legal deadlines and client requirements.
- Monitored and verified completion statuses through regular communication with process servers via phone, email, and fax to ensure timely execution of assignments.
Administrative Assistant
WATSON RICE LLP
Miami, FL
06.2007 - 01.2011
- Answered and routed incoming phone calls, took messages, and assisted callers with general inquiries.
- Assisted with daily office operations, including maintaining records, ordering office supplies, and supporting basic bookkeeping tasks.
- Helped arrange travel accommodations and itineraries for company personnel as needed.
- Provided administrative and clerical support to various departments, including filing, data entry, and document preparation.
Education
High School Diploma -
Florida Bible Christian School
Miramar, FL05-2007
Skills
- SAP ERP expertise
- Proficient in Magento e-commerce
- Order Entry
- Proficient in Microsoft NAV ERP
- Order fulfillment
- Adobe Illustrator
- EDI
- Data entry
- B2B and B2C Sales
- SyteLine Manufacturing Software
- Salesforce expertise
- Customer Service
- Proficient in Microsoft Office
Additional Information
- Authorized to work in the US for any employer
- Proficient in Microsoft Office Applications including Word, Excel, PowerPoint, Publisher, and Outlook.
- Proficient in ERP software including SAP B1, ECC and Microsoft Navision.
- Experience with EDI functions.
- Excellent verbal and written communication skills.
- 2 years of experience in Salesforce CRM
Timeline
RMA Specialist
Sonny's Enterprises, Inc
03.2024 - 05.2026
Customer Service Representative
Sonny's Enterprises, Inc
10.2022 - 05.2026
Spare Parts Coordinator - Contract/ Temporary
Select Source International
12.2021 - 02.2022
Order Processing Specialist
Bang Energy
01.2019 - 01.2020
Order Processing Specialist
Bullet Line
05.2018 - 12.2018
Account Manager
PRETTY YOU LONDON LLC
11.2015 - 12.2016
Office Manager
WATSON RICE LLP
05.2014 - 08.2015
Resolution Specialist
GISSEN & ZAWYER
02.2012 - 04.2014
Administrative Assistant
WATSON RICE LLP
06.2007 - 01.2011
High School Diploma -
Florida Bible Christian School