William Harrison
Loganville,GA
Summary
Accomplished Chief Information Security Officer at Mirage Property Solutions LLC, adept in vulnerability assessment and fostering a culture of continuous improvement. Leveraged threat intelligence analysis and incident response planning to enhance security postures significantly. Demonstrated leadership in cybersecurity strategy development, achieving a notable reduction in data breach risks. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
21
21
years of professional experience
Work History
Chief Information Security Officer / DPO
Mirage Property Solutions LLC
2019.03 - Current
- Enhanced company security posture by implementing risk assessments and vulnerability management.
- Developed a comprehensive cybersecurity strategy, aligning with industry best practices and regulatory requirements.
- Mitigated potential cyber threats by devising incident response plans and providing employee training.
- Streamlined security operations by consolidating tools, processes, and reporting for increased efficiency.
- Reduced the risk of data breaches by implementing robust access control measures and network segmentation.
- Implemented a continuous improvement framework for ongoing assessment of security controls effectiveness.
- Increased threat visibility by deploying advanced monitoring systems and threat intelligence feeds across the enterprise network.
Cyber Security Manager
A2 Hosting
2018.02 - 2019.08
- Coordinated with external partners such as law enforcement agencies during major cyber incidents for swift resolution and mitigation efforts.
- Maintained up-to-date knowledge on current threat landscape trends by attending conferences, webinars, and engaging in professional networking opportunities.
- Championed a culture of continuous improvement within the cybersecurity team, fostering innovation and collaboration among members.
- Developed comprehensive risk assessment methodologies for identifying potential threats and vulnerabilities.
- Conducted thorough forensic investigations to identify root causes of cyber incidents and implement corrective actions promptly.
- Evaluated emerging technologies for potential application in strengthening overall security posture.
- Implemented data loss prevention strategies, safeguarding valuable company information from unauthorized access.
- Collaborated with cross-functional teams to develop robust business continuity plans in the event of a cyber attack.
- Ensured compliance with industry regulations by developing and enforcing comprehensive security policies and procedures.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Abuse and Legal Department Manager
HostGator
2017.05 - 2018.11
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Cyber Security Supervisor
A Small Orange LLC
2014.03 - 2017.09
- Oversaw daily operations while ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Surveillance Supervisor
Silver Slipper Casino Hotel
2006.09 - 2014.02
- Enhanced data storage capabilities through efficient organization, archiving, and retrieval methods for both digital recordings and written logs associated with daily tasks or specific cases/events under investigation.
- Increased accuracy in incident reporting through consistent documentation processes and effective analysis of video footage.
- Coordinated response efforts during emergency situations, liaising with external security teams or first responders as needed to maintain safety and order throughout casino property.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Established strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Reduced security threats by conducting thorough investigations and compiling detailed reports for management.
- Enhanced surveillance efficiency by implementing advanced monitoring systems and software.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
- Collaborated with law enforcement agencies, providing critical information during investigations related to the casino property.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Evaluated the effectiveness of surveillance methods regularly, identifying areas for improvement and implementing necessary changes to maintain optimal levels of security coverage.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reviewed video surveillance footage.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Verified compliance with internal policies during monetary transportation activities.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Supervised or trained surveillance observers.
- Trained surveillance observers on key factors to watch for and internal reporting procedures.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
Lead Slot Technician
President Casino
2003.03 - 2005.08
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
- Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Explained game instructions and rules to customers.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
Education
CDL - Class A -
Georgia Driving Academy
Conyers, GA06.2024
Certifications - A+, Net+, Security +, MCSE NT 4.0, CIWM, JAVA
Silicon Valley Technical School
Norcross, GA04.1997
High School Diploma -
Shiloh High School
Snellville, GA05.1995
Skills
- Vulnerability Assessment
- Threat Intelligence Analysis
- Intrusion Detection Systems
- Incident Response
Timeline
Chief Information Security Officer / DPO
Mirage Property Solutions LLC
2019.03 - Current
Cyber Security Manager
A2 Hosting
2018.02 - 2019.08
Abuse and Legal Department Manager
HostGator
2017.05 - 2018.11
Cyber Security Supervisor
A Small Orange LLC
2014.03 - 2017.09
Surveillance Supervisor
Silver Slipper Casino Hotel
2006.09 - 2014.02
Lead Slot Technician
President Casino
2003.03 - 2005.08
CDL - Class A -
Georgia Driving Academy
Certifications - A+, Net+, Security +, MCSE NT 4.0, CIWM, JAVA
Silicon Valley Technical School
High School Diploma -
Shiloh High School
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