Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Senior Field EngineerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Morris, USBirmingham, AL
Open to relocation: Yes
Open To Work
William Hart
Morris
Work Preference
Summary
Results-driven Senior Field Engineer with proven skills in troubleshooting, hardware repair, and network configuration. Committed to enhancing client satisfaction and reducing downtime through proactive maintenance and effective communication.
Overview
15
15
years of professional experience
Work History
Senior Field Engineer
Park Place Technologies
Cleveland, OH
11.2015 - 04.2026
- Led installation, configuration and repair of advanced technical systems on-site for various clients. Including EMC, Dell, HP, IBM and others.
- Mentored junior engineers in troubleshooting and problem-solving techniques, enhancing team capabilities.
- Reduced equipment downtime with proactive maintenance, troubleshooting, and repair of field devices. 98% first time fix rate.
- Collaborated with cross-functional teams to ensure timely project delivery and adherence to quality standards.
- Enhanced client satisfaction by providing timely updates on project progress and addressing concerns promptly. Received 95% customer satisfaction score from returned surveys.
- Demonstrated effective problem-solving skills by rapidly identifying root causes of issues leveraging experience technical knowledge to develop innovative solutions.
Field Engineer
Systems Maintenance Services
Birmingham, AL
02.2011 - 09.2015
- Developed comprehensive engineering documents for all projects.
- Repaired equipment including system boards, DIMMS, CPUs, HDD and other server and switch maintenance items.
- Trained new hires and created training documentation.
- Collaborated with team to come up with preventative maintenance plan for new contracts.
Education
Associate of Science - Computer And Information Sciences
ITT Technical Institute
Birmingham, ALSkills
- Field service support
- Network configuration
- Equipment installation
- Hardware repair
- Troubleshooting
- Document management
- Hardware diagnostics
- Attention to detail
- Excellent communication
- Organizational skills
Accomplishments
While at Park Place, I led training for all U.S. and Canadian field engineers on a new system for tracking and completing jobs. My duties included creating training materials, scheduling sessions, and conducting the training. I served as the SME for this project for two years, in addition to my regular FE role.
Timeline
Senior Field Engineer
Park Place Technologies
11.2015 - 04.2026
Field Engineer
Systems Maintenance Services
02.2011 - 09.2015
Associate of Science - Computer And Information Sciences
ITT Technical Institute