WILLIAM HARTMAN
MARCELLUS,Michigan
Summary
Proven leader in automotive sales and service with a track record of driving growth at Lane Automotive through expert management and CRM proficiency. Excelled in fostering team collaboration and enhancing customer satisfaction, achieving significant improvements in sales performance and operational efficiency. Skilled in product knowledge and strategic planning, with a focus on achieving and surpassing sales objectives. High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.
Overview
30
30
years of professional experience
Work History
Senior Sales Associate
Lane Automotive
10.2001 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Developed sales plans to increase market share, customer base and revenue.
Parts Manager
Galesburg Ford
04.1999 - 07.2000
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Parts and Service Director
Two Paws Ford
11.1994 - 02.1999
- Increased efficiency in the parts inventory management system for optimized workflow.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Improved customer satisfaction by streamlining parts and service department processes.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
Education
High School Diploma -
Three Rivers High School
Three Rivers, MI06.1980
Skills
- Product Knowledge
- Management
- CRM proficiency
- Cold calling skills
- Market understanding
Timeline
Senior Sales Associate
Lane Automotive
10.2001 - Current
Parts Manager
Galesburg Ford
04.1999 - 07.2000
Parts and Service Director
Two Paws Ford
11.1994 - 02.1999
High School Diploma -
Three Rivers High School
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