William Harwood
Littleton,CO
Summary
Retail sales professional with a record of high productivity and fast task completion. Strong skills in customer service, inventory management, and sales strategy support. Skilled in clear communication, problem-solving, and adapting to changing priorities.
Overview
5
5
years of professional experience
Work History
Bookseller
Barnes & Noble
Lone Tree, Colorado
10.2022 - Current
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Assisted customers in purchasing books and merchandise and enhancing overall shopping experience.
- Recommended products tailored to customer preferences, enhancing personalized shopping experience.
- Greeted customers as they entered the store, providing friendly customer service.
- Processed transactions accurately at the cash register, maintaining financial integrity.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Organized and shelved inventory, ensuring a neat and appealing store appearance.
- Shelved products in designated areas to maintain an organized and appealing sales floor.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collaborated with team members to create visually appealing displays.
- Trained new staff on store policies and customer service techniques, improving team readiness and service quality.
- Managed online orders and ensured timely fulfillment for customers.
- Answered phones promptly and responded to customer inquiries with accurate information.
- Protected company assets by adhering to loss prevention standards and acting with integrity.
- Monitored and reordered supplies necessary for daily operations.
- Analyzed sales data to identify trends, optimizing inventory management and ensuring product availability.
Sales Associate
Ace Hardware
Highlands Ranch, Colorado
04.2021 - 09.2022
- Processed transactions efficiently using point-of-sale systems.
- Managed returns, exchanges, and refunds in compliance with company policies.
- Trained new team members on cash register operations, stock procedures, and customer service standards.
- Coordinated special orders and sourced items from other stores to fulfill customer requests promptly.
- Executed key cutting and programming to deliver accurate, high-quality results for customers.
- Repaired screens and mixed paint to meet customer specifications.
- Built relationships with peers and management to improve collaboration and effectiveness.
Education
Some College (No Degree) - Criminal Justice
Arapahoe Community College
Littleton, CO05-2025
High School Diploma -
Thunder Ridge High School
Highlands Ranch, CO05-2023
Associate of Arts - Criminal Justice
Eastern Kentucky University
Richmond, KY09-2026
Skills
- Customer service and support
- Customer engagement
- Product knowledge
- Sales targets
- Sales analysis and reporting
- Cash handling expertise
- Inventory management and tracking
- Display arrangement
- Store organization
- Team building and collaboration
- Employee training and development
- Communication skills
- Verbal communication
- Interpersonal communication skills
- Conflict resolution techniques
- Problem-solving capabilities
- Reliability and dependability
- Safety standards
- Microsoft applications proficiency
- Improvement mindset
- Goal setting
- Honesty and integrity
- Customer service
Timeline
Bookseller
Barnes & Noble
10.2022 - Current
Sales Associate
Ace Hardware
04.2021 - 09.2022
Some College (No Degree) - Criminal Justice
Arapahoe Community College
High School Diploma -
Thunder Ridge High School
Associate of Arts - Criminal Justice
Eastern Kentucky University