Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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William Haupt

William Haupt

Monroe,NY

Summary

Automotive Service Management Professional Customer-centric District Parts and Service Manager with substantial experience within the automotive industry. Proven success overseeing the entire service department, maintaining adherence to quality and safety standards to deliver exceptional automotive service experiences and optimal customer satisfaction. Adept at training service professionals, improving skills in the latest automotive technologies. Skilled in communicating technical information to clients for dealership success. Forward-thinking leader with strategic vision in building, leading, and coaching teams for professional development. Strong communication, analytical, selling, and problem-solving skills, ability to build relationships with senior management, service technicians, dealership management, and customers.

Overview

27
27
years of professional experience

Work History

American Honda Motors
Mt Laurel, NJ
08.2017 - Current

District Parts and Service Manager

12.2020 - Current
  • Drive parts sales optimization through strategic initiatives, promoting a seamless customer experience
  • Spearhead dealer staff training programs, equipping teams with latest product knowledge and customer service skills
  • Strategize impactful marketing promotions, while monitoring warranty index scores, field quality reports, and fostering customer goodwill for 10 Honda and Acura dealerships
  • Achieved an outstanding customer satisfaction index with personalized service and responsive feedback
  • Increased sales by 30% in the district via targeted marketing and expanded sales channels
  • Ensured minimal warranty costs by optimizing product quality and proactive maintenance programs
  • Enhanced customer service excellence (CSI) standards, maintaining top-notch dealer-facing interactions.

Zone Recall Technical Specialist

08.2017 - 12.2020
  • Served as primary technical resource for Honda Takata airbag recall, improving team proficiency
  • Conducted training sessions on mobile repairs and canvassing procedures for personnel
  • Coordinated and executed mobile repairs within designated zone
  • Maintained excellent training record, ensuring continuous development of the team
  • Exceptional recall completion rate, addressing product recalls within the targeted time frame
  • Provided extensive large-area coverage for widespread service accessibility.

Technician

BMW of North America/Easi, Roadside Advanced Mobility
Woodcliff Lake, NJ
02.2015 - 07.2017
  • Ensued positive customer experiences as a Team Lead by exceeding premium brand standard of service
  • Resolved actual or perceived vehicle issues for BMW Group retail customers
  • Secured high customer satisfaction rate through proactive issue resolution
  • Reduced towing and warranty expenditures with prompt defect detection on quality or safety
  • Facilitated seamless onboarding of new colleagues by providing effective training.

Technical Specialist

BMW of North America
01.2014 - 01.2015
  • Guided dealer technicians in swift and accurate vehicle diagnoses and repairs
  • Contributed to the successful development of effective diagnostic test plans
  • Surpassed customer expectations by approving parts and repair procedures
  • Prevented vehicle buybacks through proactive measures and interventions.

Technical Training Instructor

BMW of North America/ UTI
10.2011 - 01.2014
  • Instructed dealer service personnel and STEP students (Service Technician Education Program) on the latest BMW and MINI technical course curriculum at Woodcliff Lake or other BMW Group training facilities
  • Travelled to alternative training sites, such as Atlanta, to cover for an absent instructor on short notice.

Owner/Manager

Haupt Strasse Motors Ltd
Harriman, NY
01.1997 - 07.2009

Education

Associate Degree - Business Administration

SUNY- Orange County Community College

ASE Certified in Body Repair and Paint & ASE Master Automobile Technician/L1-L9Factory Porsche, Audi Master Technician, Land Rover, Rolls Royce & Bentley TechnicianAudi Service Advisors Training - undefined

Skills

  • Technical Development & Training
  • Customer Relationship Management
  • Service Operations Optimization
  • Quality Control & Assurance
  • Inventory & Parts Management
  • Regulatory Compliance
  • Warranty Claims Administration
  • Workflow Process Improvement
  • Vendor/Supplier Relations
  • Performance Metrics & KPI Analysis
  • Client Satisfaction & Retention
  • Exceptional Customer Service

Additional Information

  • BMW Level one Technician , Notable Accomplishments District Winner, Porsche Premier Technicians Challenge (1991), placing in the top 5 in the US Highest Scoring Audi Technician in Heating and A/C in the Nation on an ASE test (1991) Highest Group Productivity at Paul Miller as Team Leader

Timeline

District Parts and Service Manager

12.2020 - Current

American Honda Motors
08.2017 - Current

Zone Recall Technical Specialist

08.2017 - 12.2020

Technician

BMW of North America/Easi, Roadside Advanced Mobility
02.2015 - 07.2017

Technical Specialist

BMW of North America
01.2014 - 01.2015

Technical Training Instructor

BMW of North America/ UTI
10.2011 - 01.2014

Owner/Manager

Haupt Strasse Motors Ltd
01.1997 - 07.2009

Associate Degree - Business Administration

SUNY- Orange County Community College

ASE Certified in Body Repair and Paint & ASE Master Automobile Technician/L1-L9Factory Porsche, Audi Master Technician, Land Rover, Rolls Royce & Bentley TechnicianAudi Service Advisors Training - undefined

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William Haupt