William Hawkins
Independence,OR
Summary
Dynamic professional with a proven track record at Shilo Inn and Suites, excelling in guest relations and property management systems. Leveraged teamwork orientation and Microsoft Office proficiency to enhance operational efficiency and guest satisfaction. Demonstrated initiative by streamlining check-in processes, contributing to a seamless guest experience.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Shilo Inn and Suites
Salem, OR
06.2024 - Current
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Drafted guest invoices and posted charges to individual accounts.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Input and confirmed reservations for guests.
- Processed refunds when applicable according to company policies.
- Responded to inquiries and room requests made online, by phone, and via email.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Managed check-ins and check-outs in a timely manner.
- Verified identification documents of each guest before check-in.
- Posted incidental charges to ledgers, manually or by using computers.
- Educated guests regarding important property information and directions to different hotel areas.
Gutter Installer
Leaf Filter
Tualatin, OR
10.2021 - 06.2023
- Measured and cut gutter sections to fit individual roof lines.
- Set up ladders or scaffolding to safely access roof.
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
- Repaired damaged or leaking gutters when necessary.
- Troubleshot issues arising during the installation process quickly and efficiently.
- Removed existing gutters from buildings as needed.
- Maintained accurate records of supplies purchased, time spent on each project.
- Transported materials and tools to job sites utilizing company vehicle safely and efficiently.
- Attached hangers to fascia boards to secure gutters in place.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Education
GED -
Salome High School
Salome, AZ03-1999
Skills
- Teamwork orientation
- Room availability
- Property management systems
- Guest relations
- Microsoft office
- Initiative-taking
Timeline
Hotel Front Desk Agent
Shilo Inn and Suites
06.2024 - Current
Gutter Installer
Leaf Filter
10.2021 - 06.2023
GED -
Salome High School
Similar Profiles
FRANKLIN O COOLEYFRANKLIN O COOLEY
Maintenance Technician at Shilo Hotel & InnMaintenance Technician at Shilo Hotel & Inn
Francine RafananFrancine Rafanan
Housekeeper at Shilo InnHousekeeper at Shilo Inn
ABHILASH VALIYA VEETILABHILASH VALIYA VEETIL
Front desk operator at Royal Inn & Suites, Royal Inn & Suites HotelFront desk operator at Royal Inn & Suites, Royal Inn & Suites Hotel