Summary
Overview
Work History
Education
Skills
Timeline
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William Haynes

William Haynes

New Boston,TX

Summary

While working for PepsiCo, I excel in customer relations and sales expertise, enhancing client satisfaction and business growth. My goal-oriented approach and ability to develop key accounts have consistently exceeded performance targets. Skilled in client services and market intelligence, I bring a dynamic blend of hard and soft skills to drive results. I am committed to my job at PepsiCo and ready to grow within the company.

Overview

17
17
years of professional experience

Work History

Presell Rep SF

PepsiCo
09.2024 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Machine Operator

Aluminum Blanking Company
10.2007 - 12.2013
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

CAP 2 Associate

Walmart
12.2014 - 06.2015
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
  • Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
  • Efficiently completed price adjustments, ensuring accurate and up-to-date pricing information for customers on the sales floor.

Warehouse Worker

PepsiCo
06.2015 - 12.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Account Merchandiser

PepsiCo
12.2016 - 02.2017
  • Boosted client satisfaction by consistently providing timely and accurate account updates.
  • Increased customer retention by addressing concerns promptly and professionally, maintaining strong business relationships.
  • Conducted regular store visits to assess execution of merchandising plans and provide support as needed for retail partners.
  • Developed customized promotional programs for clients, driving incremental sales and brand visibility.
  • Enhanced store presentation standards through consistent execution of visual merchandising guidelines.
  • Collaborated with sales teams to develop effective marketing strategies, resulting in increased sales performance.
  • Inspected merchandise for quality and arranged proper display location on floor.

Presell Representative LF

PepsiCo
02.2017 - 09.2020
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Evaluated customer needs and feedback to drive product and service improvements.

Relief Sales Representative

PepsiCo
02.2020 - 09.2024
  • Negotiated contracts with clients, securing mutually beneficial terms for both parties involved.
  • Developed a deep understanding of product offerings to provide tailored solutions for each client''s needs.
  • Effectively managed time and resources to maximize efficiency while covering a large territory.
  • Supported team members in achieving their individual targets by offering guidance and assistance when needed.
  • Conducted thorough market research to identify trends and inform sales approach, leading to more targeted efforts.
  • Consistently met or exceeded quarterly sales goals through diligent follow-up on leads and proactive prospecting efforts.
  • Organized successful trade show participation, generating numerous high-quality leads for further follow-up activities.
  • Increased sales revenue by building and maintaining strong relationships with customers.
  • Evaluated customer feedback on an ongoing basis for insight into areas requiring improvement or new opportunities for growth.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

GED -

Bethune Education
Pontiac, MI
06-2009

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Client services
  • Sales support
  • Business growth and retention
  • Sales expertise
  • [Product or service] expertise
  • Account development
  • Sales reporting
  • Market intelligence
  • Performance tracking
  • Self-motivated and disciplined

Timeline

Presell Rep SF

PepsiCo
09.2024 - Current

Relief Sales Representative

PepsiCo
02.2020 - 09.2024

Presell Representative LF

PepsiCo
02.2017 - 09.2020

Account Merchandiser

PepsiCo
12.2016 - 02.2017

Warehouse Worker

PepsiCo
06.2015 - 12.2016

CAP 2 Associate

Walmart
12.2014 - 06.2015

Machine Operator

Aluminum Blanking Company
10.2007 - 12.2013

GED -

Bethune Education

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William Haynes