William Haynes
Fredericksburg,TX
Summary
Dynamic leader with a proven track record at +F INC DBA, adept in operations management and leadership, enhancing team performance and customer satisfaction. Spearheaded innovative strategies, boosting sales and efficiency. Excels in problem resolution and relationship building, achieving top-tier results and financial stability.
Overview
3
3
years of professional experience
Work History
Sales Associate
Weed Man Lawn Care
01.2025 - 07.2025
- Answered customer questions about product and services.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
General Manager
+F INC DBA
01.2024 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Kitchen Manager
Alamo Springs
04.2023 - 01.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
General Manager
Chicken Express
06.2022 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Centennial High School
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Motivation
- Task prioritization
- Sales goals attainment
- Problem-solving skills
- Verbal/written communication
- Relationship building
- Payment processing
- Multi-tasking strength
- Contact follow-up
- Exceptional customer service
- Sales expertise
- Price quote preparation
- Sales strategies
- Problem-solving
Timeline
Sales Associate
Weed Man Lawn Care
01.2025 - 07.2025
General Manager
+F INC DBA
01.2024 - 09.2024
Kitchen Manager
Alamo Springs
04.2023 - 01.2024
General Manager
Chicken Express
06.2022 - 05.2023
Centennial High School
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