William Hays
Gulfport,MS
Summary
Results- oriented and high energy professional with excellent problem-solving skills. Leadership abilities, and communication skills. Experience in emergency situations and front line team leadership. Strong focus on customer satisfaction, productivity and maintains high standards.
Overview
6
6
years of professional experience
Work History
Lead Tech
Guarantee Restoration
10.2021 - Current
- Achieved cost savings through vigilant monitoring of expenses related to labor hours and material usage.
- Maintained accurate records of malfunctions, installations and service calls according to meet guidelines.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintenance Technician
Hamilton Property Management
09.2019 - 10.2021
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Followed safety protocols to minimize workplace accidents.
- Implemented cost-saving measures by identifying opportunities for energy efficiency improvements.
- Replaced worn or broken parts on machines and equipment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Valet Team Lead
Beau Rivage Resort & Casino
08.2018 - 09.2019
- Logged and documented parked vehicle details for accurate records.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Stock Room Team Lead
Rouses Market
12.2017 - 07.2018
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05.2016
Skills
- Multitasking and Organization
- Codes Compliance
- Excellent leadership abilities
- Results-oriented and high energy
- Ability to work in fast-paced environments
- attention to detail and strong organizational skills
Timeline
Lead Tech
Guarantee Restoration
10.2021 - Current
Maintenance Technician
Hamilton Property Management
09.2019 - 10.2021
Valet Team Lead
Beau Rivage Resort & Casino
08.2018 - 09.2019
Stock Room Team Lead
Rouses Market
12.2017 - 07.2018
High School Diploma -
Harrison Central High School
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