William Haywood
Land O' Lakes,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
9
9
years of professional experience
Work History
Collections Manager
Zwicker & Associates P.C.
02.2021 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Worked with legal resources and recovery teams to manage default issues.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
Director of Operations
Gateway One Lending And Finance
01.2019 - 04.2020
- Fostered culture of teamwork, inclusivity and empowerment reducing employee turnover by 20%.
- Spearheaded implementation of process improvements resulting in 4% reduction in net loss while increasing overall customer collections.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw day-to-day production activities in accordance with business objectives.
Collections Manager
Gateway One Lending And Finance
04.2014 - 01.2019
- Increased collections results by 12%.
- Established procedures for collection of past due amounts.
- Accessed credit records to evaluate customer credit histories.
- Reviewed expense reports for accuracy and proper expense disclosure.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Researched accounts and completed due diligence to resolve collection problems.
Skills
- Problem-Solving Aptitude
- Internal and External Communications
- Key Performance Indicators (KPIs)
- Process Improvement Initiatives
- Customer Retention
- Contact Management Systems
- Project Management
- Business Development Planning
- Effective Customer Communication
- Service Solution Development
- Customer Engagement
- Operational Strategies
Timeline
Collections Manager
Zwicker & Associates P.C.
02.2021 - Current
Director of Operations
Gateway One Lending And Finance
01.2019 - 04.2020
Collections Manager
Gateway One Lending And Finance
04.2014 - 01.2019
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