WILLIAM H. BROWN
Brookville,Indiana
Summary
Experienced professional with a proven track record in various production roles, including management, team lead, and lab technician. Demonstrates strong record-keeping, organizational, and customer service abilities. Skilled in delivering exceptional customer service and support. Thrives in diverse group settings, consistently meeting customers' needs. Excels at tackling challenges head-on and achieving successful outcomes.
Overview
36
36
years of professional experience
Work History
Team Lead
Honda Indiana Auto Plant
07.2008 - 02.2025
- Assigning Direct Reports' daily activities
- Daily tracking and updating databases
- Communicate ongoing issues with management
- Keeping Productivity up through the area
- Oversight of Direct Reports to align with Company Values
- Collaborate daily with other Team Leads
- Documentation of any outflow and counter measures to prevent future issues
- Knowing and having the ability to perform the job functions of Direct Reports
- Ability to adapt to changes at a moment's notice
- Responsible for the training and development of new Direct Reports
- Responsible for OJT of Direct Reports
- Run daily meetings
- Make sure everything is ready for Direct Reports success
- Run and manage production schedules daily
- Manage inventory to ensure successful productivity
- Adapted quickly to changing market conditions by adjusting priorities based on fluctuations in demand or material availability constraints, ensuring uninterrupted supply lines despite unforeseen challenges.
- Conducted performance evaluations of team members, identifying areas for improvement and designing targeted development plans accordingly.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions accordingly.
- Resolved personnel conflicts swiftly and fairly, maintaining a cohesive team environment that facilitated high levels of productivity and collaboration.
- Mentored new team members, fostering a positive work environment that encouraged professional growth.
- Coordinated shift handovers effectively, maintaining clear communication channels between outgoing and incoming teams for seamless transition periods without downtime or error risks during changeovers.
- Implemented Lean Manufacturing principles, reducing waste throughout the production process without compromising quality or efficiency.
- Monitored inventory levels and coordinated with suppliers to ensure timely delivery of materials needed for production operations.
- Ensured consistent product quality by establishing clear specifications, monitoring key metrics, and enforcing strict adherence to best practices across the entire team.
- Boosted employee morale through open communication channels, constructive feedback, and recognition of individual contributions to overall team success.
- Maximized safety compliance through rigorous adherence to established guidelines and ongoing staff education programs.
- Reduced product defects by closely monitoring quality control measures and providing staff training.
- Managed daily production schedules to meet customer demands while maintaining high-quality standards.
- Prioritized employee safety to reduce incidents.
- Streamlined workflow management by identifying bottlenecks and reallocating resources effectively for maximum output.
- Supervised production staff of 16.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Made recommendations for new or revised processes and supported implementation.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Built relationships with customers and managed accounts to drive revenue and profit.
Laboratory Technician/Owner
Stability Bill, LLC (in Procter and Gamble)
06.2007 - 07.2008
- Tracked hours and billing
- Analyzed prototypes for physical and chemical attributes to ensure their stability
- Trained all new contractors and employees on the methods necessary for their assignment
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Completed quality documents and input and saved quality data in appropriate locations.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Oversaw items in inventory and reordered before supplies diminished.
- Recorded and analyzed data to produce reports of results.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Laboratory Technician
Adecco (in Procter and Gamble)
10.2006 - 06.2007
- Analyzed prototypes for physical and chemical attributes to ensure their stability
- Trained all new contractors and employees on the methods necessary for their assignment
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Completed quality documents and input and saved quality data in appropriate locations.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Assisted scientists by collecting and organizing laboratory data.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Coolant Manager
Coolant Control Incorporated
11.2005 - 09.2006
- Led meetings, inventory control, and profitability of over $600,000 per year account
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Technical Service Representative
Coolant Control Incorporated
10.2002 - 11.2005
- Aligned Ford Motor and Coolant Control Management teams on the implementation of new systems and new goals as it impacted both company's target dates and financial targets
- Met the changing needs of our customer through proper testing, recording, and correcting of coolants
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Enhanced customer satisfaction by providing timely and effective technical support to clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Proactively managed client correspondence and recorded tracking and communications.
Member Services Representative
EyeMed
09.2001 - 10.2002
- Led both customers and providers with their concerns involving eye care coverage
- Enabled smooth transactions concerning eligibility as well as payment issues
- Served as primary point of contact for members seeking information about products or services offered by the organization.
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Manufacturing Technician Replacement
Ford Motor Company
09.2000 - 09.2001
- Enabled the plant to reach its targets by seamlessly filling in for persons on vacation or absent in a number of job functions across the manufacturing facility
- Made sure that products were produced on time and are of good quality.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
Customer Care Specialist
Roche Diagnostics
05.1998 - 09.2000
- Guided concerns involving blood glucose monitoring equipment via telephone
- Restoring customer confidence in the company's products
- Enabled future reference and tracking through accurate logging of customer data
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer inquiries via phone, email and web-based platforms.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Requested escalation for unresolved issues.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Manager
Frisch's Restaurant
03.1996 - 05.1998
- Managed the top store in the company with respect to controllable earnings
- Hired, trained, scheduled and when necessary disciplined employees
- Ensured customer satisfaction
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Manager
Ohio Valley Pure Water Systems Inc.
01.1996 - 03.1996
- Managed sales personnel and customer transactions
- Presented and sold products to the private sector
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Senior Lab Technician
Morton International (formerly Whittaker)
03.1989 - 11.1995
- Guided production activities through analyzing products for physical and chemical properties to insure quality of product
- Produced and updated lab records, logbooks and test procedures.
- Streamlined workflow for quicker turnaround times, optimizing specimen handling and storage methods.
- Maintained accurate files and entered test results into computer system.
- Completed continuing education courses in different data softwares to enhance skills and industry knowledge.
- Collaborated with interdisciplinary teams to develop effective solutions for complex research problems.
- Reduced equipment downtime by conducting routine maintenance checks and calibrations as needed.
- Calibrated lab equipment to safeguard accuracy and integrity of test results.
- Maintained a safe working environment by adhering to strict safety guidelines and promptly addressing any potential hazards or concerns.
- Developed strong relationships with colleagues across departments, fostering collaboration on cross-functional initiatives that required input from multiple areas of expertise.
- Minimized lab accidents by adhering to safe work practices and procedures.
- Improved testing efficiency by standardizing operating procedures for commonly used instruments throughout the lab.
- Provided technical support during audits or inspections, demonstrating compliance with industry regulations and standards.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Set and oversaw quality assurance guidelines for laboratory work.
Education
Bachelor of Science - Pre-Medical Preparation, Foundations of Business
Ball State University
Muncie, INSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Schedule management
- Employee evaluation
- Diversity and inclusion
- Employee training
- Teamwork and collaboration
- Documentation and reporting
Timeline
Team Lead
Honda Indiana Auto Plant
07.2008 - 02.2025
Laboratory Technician/Owner
Stability Bill, LLC (in Procter and Gamble)
06.2007 - 07.2008
Laboratory Technician
Adecco (in Procter and Gamble)
10.2006 - 06.2007
Coolant Manager
Coolant Control Incorporated
11.2005 - 09.2006
Technical Service Representative
Coolant Control Incorporated
10.2002 - 11.2005
Member Services Representative
EyeMed
09.2001 - 10.2002
Manufacturing Technician Replacement
Ford Motor Company
09.2000 - 09.2001
Customer Care Specialist
Roche Diagnostics
05.1998 - 09.2000
Manager
Frisch's Restaurant
03.1996 - 05.1998
Sales Manager
Ohio Valley Pure Water Systems Inc.
01.1996 - 03.1996
Senior Lab Technician
Morton International (formerly Whittaker)
03.1989 - 11.1995
Bachelor of Science - Pre-Medical Preparation, Foundations of Business
Ball State University
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