Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Hecker

Mt Pleasant

Summary

Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.

Overview

26
26
years of professional experience

Work History

Regional Director of Operations

Shoe Show Inc
10.2022 - Current
  • Assist in developing operational strategies to enhance regional performance.
  • Support implementation of process improvements to streamline daily operations.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitor inventory levels and assisted in managing supply chain logistics.
  • Assisted in developing operational strategies to enhance regional performance.
  • Supported implementation of process improvements to streamline daily operations.
  • Contribute to training initiatives for new team members on standard operating procedures.
  • Collaborate with cross-functional teams to ensure alignment on operational goals.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.

District Manager

Shoe Show Inc
09.2007 - 10.2022
  • Managed district operations to ensure compliance with company standards and policies.
  • Developed strategic plans to enhance sales performance across multiple locations.
  • Oversaw team performance, providing coaching and support to improve productivity.
  • Conducted regular audits to maintain inventory accuracy and operational efficiency.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Store Manager

Shoe Show Inc
04.1999 - 09.2007
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, fostering a culture of collaboration and excellence.
  • Analyzed sales data to identify trends and implement effective merchandising strategies.
  • Managed inventory control processes, reducing stock discrepancies and optimizing stock levels.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Education

No Degree -

ICM Business School
Pittsburgh, PA
05-1989

Skills

  • Operational efficiency
  • Data-driven decision making
  • Cross-functional coordination
  • Strategic planning and execution
  • Verbal and written communication
  • Staff training/development
  • Analytical thinking
  • Business leadership
  • Business management
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication
  • Organizational skills

Timeline

Regional Director of Operations

Shoe Show Inc
10.2022 - Current

District Manager

Shoe Show Inc
09.2007 - 10.2022

Store Manager

Shoe Show Inc
04.1999 - 09.2007

No Degree -

ICM Business School

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William Hecker