WILLIAM HEDGLIN
Warrensburg,MO
Summary
Versatile and results-driven professional with a proven track record at Lowe's, adept in problem-solving and critical thinking. Excelled in roles requiring strong teamwork, customer service, and multitasking abilities. Demonstrated a friendly, positive attitude, significantly enhancing team dynamics and client satisfaction. Achieved notable efficiency improvements and consistently delivered high-quality outcomes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level plumbing apprenticeship position. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
MST
Lowe's
02.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Roofer
Consolidated Roofing
04.2012 - 02.2022
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Served as a reliable point-of-contact for clients addressing concerns or questions regarding their roofing needs or ongoing projects.
- Demonstrated exceptional problem-solving abilities when faced with unexpected challenges during roofing projects, swiftly implementing creative solutions to maintain progress.
- Maintained high levels of quality control during roofing installations, conducting thorough inspections to minimize callbacks and warranty issues.
- Increased customer referrals with exceptional communication skills and professional demeanor throughout the entire project process.
- Assisted in estimating project costs accurately providing detailed material lists and labor requirements based on site assessments.
- Repaired and replaced thousands of square feet of roofing, extending lifespan of buildings.
Account Manager
Aaron's Sales and Lease
10.2018 - 02.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Trained new employees on customer service, money handling and organizing strategies.
Crew Member Cook
Burger King
06.2017 - 10.2018
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Collaborated with team members to provide seamless customer service during peak hours.
Custodian
Crest Ridge High School
06.2016 - 02.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Laborer
Great American Builders
09.2010 - 01.2012
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Education
Plumbing
Interplay Learning Academy
Online12-2024
High School Diploma -
Crest Ridge High School
Centerview05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
Timeline
MST
Lowe's
02.2022 - 12.2024
Account Manager
Aaron's Sales and Lease
10.2018 - 02.2020
Crew Member Cook
Burger King
06.2017 - 10.2018
Custodian
Crest Ridge High School
06.2016 - 02.2017
Roofer
Consolidated Roofing
04.2012 - 02.2022
Laborer
Great American Builders
09.2010 - 01.2012
Plumbing
Interplay Learning Academy
High School Diploma -
Crest Ridge High School
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