William Hegarty
Tarrytown,NY
Summary
Dedicated and highly motivated individual known for a robust work ethic and adept at working independently. Possesses strong organizational skills and excels in collaborative team environments, demonstrating a keen ability to enhance operational processes. Proven experience in delivering outstanding customer service and administrative excellence, encompassing clerical support and adept public interaction. Particularly skilled in calendar management, scheduling, precise data entry, and proficient database administration. Committed to achieving high standards of efficiency and effectiveness in every professional endeavor.
Overview
5
5
years of professional experience
Work History
Lifeguard
Halston House
08.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Educated patrons on safety protocols and enforced safety rules.
Front Desk Receptionist
SUNY Cortland (Student Life Center)
08.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Restaurant Worker
Capri Pizzeria
09.2020 - 12.2020
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Developed strong rapport with regular customers, contributing to increased repeat business.
Host
163 Tap Lake George
06.2020 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Law Firm Assistant
Ball And Ferrari
07.2018 - 08.2020
- Managed attorney calendars, ensuring timely attendance at meetings, court appearances, and deadlines.
- Maintained confidentiality of sensitive client information by adhering to strict data protection policies and procedures.
- Managing exhibits, taking notes, and organizing case files efficiently.
- Managed multiple tasks simultaneously without compromising the quality of work, ensuring that all deadlines were met consistently.
Education
Bachelor of Science - Business Economics
Suny Cortland
22 Graham Ave, Cortland, NY 1304505.2025
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow, NY06.2021
Skills
- Office Organization
- Mail Sorting
- Cash Handling
- Front Office Management
- Safety Oversight
- Emergency Response
- First Aid
- Strong work ethic
- Critical thinking aptitude
- Calendar management
Timeline
Lifeguard
Halston House
08.2021 - Current
Front Desk Receptionist
SUNY Cortland (Student Life Center)
08.2021 - Current
Restaurant Worker
Capri Pizzeria
09.2020 - 12.2020
Host
163 Tap Lake George
06.2020 - 08.2020
Law Firm Assistant
Ball And Ferrari
07.2018 - 08.2020
Bachelor of Science - Business Economics
Suny Cortland
High School Diploma -
Sleepy Hollow High School
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