William Heinrichs
PORT JEFFERSON,NY
Summary
Knowledgeable and skilled to fix all aspects of swimming pools and spas. Personal with effective skills evaluating, organizing, and communication.
Overview
12
12
years of professional experience
Work History
Experienced Swimming Pool Technician
Swim Tech Pools
Miller Place, NY
04.2020 - Current
- Completed basic maintenance and repairs to keep pools functioning properly.
- Vacuumed pools, emptied skimmers and removed debris.
- Sampled water to evaluate chemistry and added correct chemicals to return balance.
- Managed pool and facility hygiene, equipment upkeep, pump operation and chemical levels.
- Handled dangerous chemicals and testing materials safely and according to established procedures.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
Concierge
Iroquois Hotel, Triumph Hotels
Manhattan, NY
05.2006 - 02.2016
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Arts - Film And Video Production
New York Institute of Technology
Old Westbury, NY05.2006
Skills
Pool Operations
- Positive Learning Environment
- Level Optimization
- Handling Procedures
- Chemical Balancing
- Pool Cleaning Knowledge
Timeline
Experienced Swimming Pool Technician
Swim Tech Pools
04.2020 - Current
Concierge
Iroquois Hotel, Triumph Hotels
05.2006 - 02.2016
Bachelor of Arts - Film And Video Production
New York Institute of Technology
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