William Heitmann
Rutherford,NJ
Summary
Experienced and skilled hospitality professional with over 15 years of experience in the hospitality industry. Well versed in various departments and job functionalities. Excellent interpersonal skills. Aspiring to succeed in a stimulating and challenging environment, building the success of the company, while experiencing advancement opportunities.
Overview
12
12
years of professional experience
Work History
Hotel Manager
Executive Hotel Le Soleil NYC
New York, NY
10.2022 - Current
- Oversee all day-to-day operations for a Four Star/Four Diamond boutique property
- Responsible for recruiting, training and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit
- Developed and implemented hotel policies and procedures
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for a high volume Midtown hotel
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges
- Developed strategies to maximize profits through cost control and revenue generation initiatives
- Conducted regular inspections of rooms, common areas, facilities and safety equipment
- Liaised with suppliers for ordering supplies such as food items, beverages, linens
- Ensured compliance with local regulations related to health and safety standards or licensing laws
- Manage budgeting processes including forecasting revenues and expenses for the hotel
General Manager - (Closed Due to COVID)
Lord & Moris - Times Square Hotel
New York, NY
03.2019 - 04.2020
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for high volume Times Square hotel
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Encouraged, trained and disciplined employees to maximize performance
- Designed sales and service strategies to improve revenue and retention
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations
- Collaborated with communications team to create marketing communication plan to advance business branding and sales
- Maintained accurate inventories of food, supplies and equipment
- Inspected dining areas regularly to maintain cleanliness and proper setup
- Ensured compliance with all food safety regulations and sanitation standards
Hotel Manager
Holiday Inn Secaucus Meadowlands NJ
Secaucus, NJ
01.2018 - 03.2019
- Assist the General Manager in ensuring the smooth and efficient day-to-day operations of the Front Office, coupled with the Urban Plum Gastropub
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Ordered all food inventory from vendors as needed while staying within budget guidelines
- Ensured compliance with all food safety regulations and sanitation standards
- Coached and counseled employees using proper documentation techniques, while fostering a professional atmosphere for a full-service, 161 room property
- Prepare reports; handle special projects and assignments as required
- Responsible for coding invoices to proper general ledger account and submitting to accounting department
- Filled in as General Manager and Director of Revenue in their absence
- Responsible for reviewing and analyzing monthly, quarterly and annual profit and loss statements before submission to ownership
- Monitor and evaluate room rates and availability across all distribution channels in accordance with established guidelines to maximize occupancy and revenues
Area Revenue Analyst
Hyatt Place Midtown-South/Hyatt Herald Square
New York , NY
03.2017 - 01.2018
SalesproExpediapartnercentralOnQ
- Responsible for reviewing and analyzing reports such as Market Vision, STAR, Hotel Intelligence, and other measurement tools to maximize revenue at four different New York City based hotels
- Responsible for the daily pick-up report and for the weekly preparation of the 10-Day Forecast. Perform audits and maintenance on all systems such as Opera, Protel, Holidex, and Passkey. Manage Group and Transient Inventory, as well as ensuring rates are loaded correctly
- Monitor and evaluate room rates and availability across all distribution channels in accordance with established guidelines to maximize occupancy and revenues
- Establish and maintain meaningful external and internal relationships
- Filled in as Director of Revenue Management in his/her absence
Lead Gallery Host/Front Office Manager
Hyatt Place/Midtown-South
New York, NY
03.2016 - 04.2017
- Assist the Rooms Director and Assistant General Manager in ensuring the smooth and efficient day-to-day operations of the Front Office
- Provide excellent customer service, per the Hyatt brand standard
- Prepare reports; handle special projects and assignments as required
- Reconcile and complete all daily front office agents' work
- Coached and counseled employees using proper documentation techniques, while fostering a professional atmosphere for a 185 room hotel
- Handling of Food and Beverage ordering for 185 room hotel
- Responsible for coding invoices to proper general ledger account and submitting to accounting department
Lead Gallery Host/Front Office Manager
Hyatt Place Meadowlands
Secaucus, NJ
09.2011 - 02.2016
- Assist the Front Office Director in ensuring the smooth and efficient overall day-to-day operations
- Assist guests in checking in and checking out with proper and efficient manner
- Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner
- Handled all hotel invoices; ensured they were coded to proper general ledger account and submitted to Accounting department.
- Responsible for the Daily Income Journal
Guest Service Agent
Sheraton Meadowlands
East Rutherford, NJ
- 05.2010
- Proactively accessible and responsive to all guests using a variety of methods. Including the use of such PMS (Lightspeed, Galaxy) for check ins and check outs, also to register their needs and requests
- Provided and assisted guests with hotel amenities such as housekeeping, laundry services, deliveries and room service
Education
Rutherford High School
Skills
- Opera PMS
- Light Speed PMS
- OnQ PMS
- Skilled in IHG Perform and Concerto RMS
- Skilled in Prio RMS and RMT
- Reserve Reservation System
- Knowledge of all extra-net sites, Expediapartnercentral, Bookingcom, etc
- Successfully completed IHG Management Training
- Highly Skilled in Salespro
- Highly skilled in Envision
- NYHTC Local 6 Management Experience
Timeline
Hotel Manager
Executive Hotel Le Soleil NYC
10.2022 - Current
General Manager - (Closed Due to COVID)
Lord & Moris - Times Square Hotel
03.2019 - 04.2020
Hotel Manager
Holiday Inn Secaucus Meadowlands NJ
01.2018 - 03.2019
Area Revenue Analyst
Hyatt Place Midtown-South/Hyatt Herald Square
03.2017 - 01.2018
Lead Gallery Host/Front Office Manager
Hyatt Place/Midtown-South
03.2016 - 04.2017
Lead Gallery Host/Front Office Manager
Hyatt Place Meadowlands
09.2011 - 02.2016
Guest Service Agent
Sheraton Meadowlands
- 05.2010
Rutherford High School
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