William Hemrich
Southgate,CA
Summary
Dedicated Store Manager with more than 20 years in store Management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Dennys' East Los Angeles
4760 E. CESAR E CHAVEZ AVENUE LOS ANGELES, CA , 90
12.2010 - Current
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Inventory reports, EOD Reports, Monthly and Annual Inventory Reports.
General Manager
KFC Thomas Management
02.1999 - 12.2010
- Ensured that each guest's experience was positive, memorable and consistent.
- Trained, coached and mentored staff to ensure smooth adoption of new Food Items
- Monitord and evaluated teams, identifying and targeting opportunities for improvement.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
- Cleaned and organized the store, including the checkout desk and displays.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Built relationships with customers to increase likelihood of repeat business.
Education
2 Years College - Business Administration
LACC
7000 Vermont Ave, Los Angeles California2000
High School Diploma -
Belmont High School
1997
Skills
- Food Safety Certified
- Natural leader
- Staff scheduling
- Strong work ethic
- Passion for customer satisfaction
- Quality control
- Customer relations
- Recruitment and talent development
- Food Standards enforcement
- Food Handler certificate
- Food preparation experience
- Staff development
Accomplishments
- Exceeded monthly store sales goals 7 months in a row.
Certification
Serv-Safe Certificate. Up to Date.
Timeline
General Manager
Dennys' East Los Angeles
12.2010 - Current
General Manager
KFC Thomas Management
02.1999 - 12.2010
2 Years College - Business Administration
LACC
High School Diploma -
Belmont High School