William Henderson
Chicago,IL
Summary
Versatile Signal Support Specialist with a proven track record at the US Army National Guard, adept in technical troubleshooting and team leadership. Excelled in enhancing communications and cybersecurity measures, ensuring operational excellence. Skilled in fostering effective team collaboration and managing high-stakes situations with precision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Signal Support Specialist
US Army National Guard
Illinois, USA
01.2018 - Current
- Troubleshooting communications equipment for daily tasks
- Maintaining communications on large scale operations
- Managing and working with designated team to complete various task
- Providing updates on current situation via answering/sending radio checks
- Using PowerPoint to create presentations that is used to teach
Consultant Agent
Best Buy
Countryside, USA
09.2022 - 01.2023
- Providing/researching theories to customer issues with technology and attempt to troubleshoot those issues
- Recommending preventative action to customers after issues are solved
- Maintain a clean and neat workstation throughout the day
- Monitoring database to ensure all devices being worked on are processed and in the correct location
- Monitoring scheduling to ensure customer appointments are met on time
- Providing support to customers on various question related to the different technology in the store
- Assisting repair agents in minor hardware or software repairs when available
Education
Associate of Applied Science - Cybersecurity
City of Chicago Colleges
02.2025
Skills
- Team Leadership
- Effective Team Collaboration
- Task Prioritization
- Effective Time Management
- Technical Troubleshooting
- Software Issue Diagnosis
- Hardware Diagnostics
- Responsive to Change
- Computer networking
- Help desk support
- Information security
- Cybersecurity measures
- Radio frequency management
- Telecommunications systems
- Data transmission
- Network monitoring
Awards
- Awarded with the rank Non-Commissioned Officer within the US Army
- Awarded with an Army National Guard Components Achievement medal
Certification
- Cybersecurity
Affiliations
- Student Ambassador
Timeline
Consultant Agent
Best Buy
09.2022 - 01.2023
Signal Support Specialist
US Army National Guard
01.2018 - Current
Associate of Applied Science - Cybersecurity
City of Chicago Colleges
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