William Henderson

• Ensure dealer/industrial loads are completed in a timely manner, while providing adequate information to commercial team on any discrepancies
• Prepare finished product to meet consumer/ISRI standards prior to shipping.
• Forecast non ferrous sales in collaboration with Non ferrous regional manager to meet monthly shipping goals.
• Request bookings based on inventory flows
• Discuss with non ferrous team of any quality control issues
• Conduct non ferrous inventory counts once a month
• Communicate with non ferrous manager on shortage of inventory for specific non ferrous sales

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Maintained high safety standards to ensure secure workplace for all employees and visitors.

• Dispatched trucks for both Schnitzer Woodinville and Tacoma facilities. Determined cost effective procedures and routes. Answered phone calls and emails for dispatch requests. Resolved any customer problems or driver problems. Emailed suppliers, carriers and customers with updates on pick-ups. Provided drivers with daily dispatch schedule. Held weekly meetings with drivers to talk about any safety concerns or issues with customer job sites. Supervised the work of 10 drivers. Reached out to third party haulers for competitive quotes for both buyers and management. Set KPI goals with Regional Logistics Manager. Minimized repair costs through preventative maintenance and re-allocating costs to other departments. Provided proper billing amounts to accounts payable for outside haulers used. Updated and adjusted freight amounts in computer system. Resolved freight errors within the computer system.

• Cold call businesses, answered phone calls and emails in a timely manner. Created scrap drives for boy scouts, churches and public school districts. Resolved customer issues and problems. Opened accounts for both peddler, industrial and commercial accounts. Provided weekly updated pricing quotes to peddler, industrial and commercial accounts. Input pricing into computer system database. Met with existing customers to review current services. Dispatched roll-off and semi trucks to customers for deliveries, pick-ups or swaps. Quoted freight pricing to both buyers and customers. Resolved any issues or concerns that both driver's and customers had.

• Tagged and weighed finished goods. Solved problems and or answer questions that any employees had. Requested both export and domestic containers for full loads of finished product. Provided Pacific Northwest non-ferrous manager with a list of inventory and projected inventory to be sold. Maximized sales by shipping on time and accurately. Received, stored and shipped goods and materials. Reconciled finished inventory goods once every six months for inventory purposes. Received inventory from other Schnitzer Steel yards to input into Schnitzer Woodinville's yard. Provided inventory upgrades and downgrades to facilities and operations manager.

• Provided excellent customer service to the general public. Loaded containers with outgoing inventory. Moved material to different areas of the yard to create more space. Unloaded and loaded customer's trucks. Answered questions about non-ferrous metals and ferrous metals. Weighed material on scale. Sorted material into the correct container or box. Helped customers unload material from car to put onto scale. Weighed material to be processed for both commercial and industrial accounts. Graded both non-ferrous and ferrous commodities.

• Correct errors on pre-bill statements and bill out the statements and costs to customer.