Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

WILLIAM B HERD

MANAGEMENT/CUSTOMER RELATIONS

Summary

Determined and responsible Manager with more than eighteen years of success boosting efficiency and streamlining procedures for various business groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Dedicated waitstaff member well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managerial position. Ready to help team achieve company goals. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering over eighteen years of experience and company-oriented mindset. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Customer-oriented General Manager with many years of experience in being focused on increasing revenues and striving to increase and expand profit margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

19
years of professional experience
1
Certification

Work History

BIG FISH GRILL REHOBOTH BEACH
Rehoboth Beach, DE

WAITSTAFF/BARBACK

Job overview

  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.

DAIRY QUEEN OF MILFORD
MILFORD , DE

GENERAL MANAGER
05.2001 - 12.2019

Job overview

  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed Dairy Queen team schedule with eye for coverage needs and individual strengths.
  • Completed inventory purchases and oversaw restocking.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Handled cash accurately and prepared deposits.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Evaluated current operational strategies and recommend improvements.
  • Developed and maintain operational guidelines for staff.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Education

Milford Senior High School
Milford, DE

High School Diploma
06.2004

University Overview

James H. Groves
Georgetown, DE

High School Diploma
06.2004

University Overview

Skills

  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Conflict Resolution
  • Food Preparation and Safety
  • SERVSAFE CERTIFIED
  • Coaching and mentoring
  • Efficient multi-tasker
  • Staff training/development
  • Consistently meet goals
  • Effective leader
  • Cross-functional team management
  • Supervision and training
  • Cost analysis and savings
  • Employee development
  • Marketing
  • Administrative Skills
  • Team Oversight
  • Operations Management
  • Team Training
  • Staff Retention Programs
  • Staff Management
  • Safety Protocols
  • Inventory Control
  • Supervision and Training

Certification

  • SERVSAFE License - 2019-2024
Availability
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

GENERAL MANAGER
DAIRY QUEEN OF MILFORD
05.2001 - 12.2019
Milford Senior High School
High School Diploma
James H. Groves
High School Diploma
WAITSTAFF/BARBACK
BIG FISH GRILL REHOBOTH BEACH
WILLIAM B HERDMANAGEMENT/CUSTOMER RELATIONS