William Hernandez
Darien,IL
Summary
Operation Manger with 9+ years of experience driving profitability through strategic growth. Leading teams, and quality control. Very competitive in my approach to acquire business, and able to handle complex situations. As a highly accomplished Customer Experience Banker with 1.5 years of experience, I specialize in exceeding performance targets and driving significant growth within my company. My proven expertise in sales and customer relations equips me to excel in high-performance environments and deliver exceptional results. Currently seeking for a challenging and rewarding opportunity with a company that values its employees and offers a competitive compensation package. Also a company that's driven and committed to providing its clients with a high-quality service. In, essence, I am looking to sharpen my skills and continue learning to stay at the top of my game.
Overview
14
14
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Darien, IL
07.2023 - Current
- Successfully brought in over $600k in revenue as one of the early hires.
- Fastest CEB (Customer Experience Banker) in the district to be recognized for credit card loan applications and customer service. Closing roughly 25 applications or greater a month.
- Consistently sent out numerous referrals, supporting team success.
- I manage over 50 campaign calls (Leads) on a daily basis, and I send out emails for every call I make to reach out to clients.
- Skilled in addressing and overcoming customer objections on sales calls, ensuring concerns are resolved, and moving conversations towards successful sales.
- Consistently feeding the piping within the branch, ensuring a steady flow of potential leads and opportunity.
- I take charge in daily morning huddles with the team, which enhances a focused and energized environment that sets a positive tone for the day and a clear overall picture of our daily tasks.
Gym Trainer
Cfx Fitness & Wellness
Cicero, IL
04.2024 - Current
- Passionate in training individuals at the gym, focusing on both physical and mental growth to help them overcome personal challenges and achieve their fitness goals.
- Committed to fostering a positive and empowering environment. By creating a supportive and non-judgmental environment, allowing individuals to express their struggles and receive encouragement.
- Utilized positive reinforcement to build self-esteem and foster a growth mindset.
- Introduced mental challenges through high-intensity interval trainings and endurance workouts to enhance mental toughness.
Operations Manager
La Laguna Market
Sterling, IL
01.2011 - 03.2023
- I demonstrated strong leadership skills by effectively managing a team of 13 employees, fostering a collaborative and productive work environment.
- I successfully negotiated with vendors to secure favorable terms and pricing, resulting in cost savings and improved supplier relationships.
- I ensured the provision of high-quality equipment to employees, enhancing their productivity and job satisfaction.
- I developed and implemented strategic plans to increase sales, achieving a 10% growth in revenue over an 8-year time period.
- I maintained a strong focus on customer service, ensuring that clients' needs were met and exceeded, leading to increased customer satisfaction and retention.
Education
Broker Pre-license -
Chicago Real Estate School
7300 N. Western Ave. Chicago, IL 6060505-2023
High School Diploma -
Morton West High School - GPA 3.7
Berwyn, IL05-2019
Skills
- Bilingual in English and Spanish
- Communication Skills
- Leadership skills
- Marketing skills
- Sales skills
- Professional Skills
- Customer skills
- Organization Skills
- Scheduling and time management
- Adaptive in Microsoft, Excel, PowerPoint
- Conflict Resolution Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Passionate about going to the gym, rock climbing, attending live podcast, and cold plunges, promoting a healthy and active lifestyle.
- I enjoy helping friends and family at the gym to achieve their fitness goals, showcasing a supportive and motivational nature.
- I loving listening to podcast in my free time. They cover a wide range of topics that keep me engaged and informed.
- Benefits from hearing other people's perspectives: I've gained new insights and ideas that have broadened my understanding of various subjects. Such as problem skills by learning from other's experiences and solutions, developed a more open-minded and empathic approach to discussion and debates.
Timeline
Gym Trainer
Cfx Fitness & Wellness
04.2024 - Current
Customer Experience Banker
Huntington National Bank
07.2023 - Current
Operations Manager
La Laguna Market
01.2011 - 03.2023
Broker Pre-license -
Chicago Real Estate School
High School Diploma -
Morton West High School - GPA 3.7
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