William Hernandez
Montebello,CA
Summary
Dynamic and results-oriented professional with extensive experience in warehousing and customer service, notably with Arclyte Technologies Inc. Excelled in enhancing order accuracy and warehouse safety, demonstrating exceptional organizational skills and a commitment to quality control. Proven ability to quickly adapt and improve processes, ensuring operational excellence and customer satisfaction. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Overview
7
7
years of professional experience
Work History
PICKER & PACKER
Caliber Group Staffing/ Flip Fit
06.2024 - 08.2024
- Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
- Supported inventory control efforts by accurately labeling packages, updating bin locations, and tracking item movements within the warehouse.
CUSTOMER SERVICE REPRESENTATIVE
San Gabriel Transit Inc.
11.2021 - 01.2023
- Met customer service guidelines by answering high volume inbound calls promptly and productivity.
- Exhibited high energy and professionalism with assisting clients booking and canceling trips.
- Offered assistance and defused irate callers professionally with positive language.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new hires on call center procedures and company software.
WAREHOUSE OPERATIONS MANAGER
Arclyte Technologies Inc
05.2019 - 02.2020
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy and product availability.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed cycle counts and monthly inventory.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
WAREHOUSE TECHNICIAN 3
Arclyte Technologies Inc
05.2018 - 05.2019
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Revised and developed procedures to reduce risk and achieve compliance.
- Proposed and implemented improvements to reduce errors and rejected items.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Inspected products, components and materials for defects and compliance with tolerance standards.
QUALITY ASSURANCE INSPECTOR
Grifols Biomat USA
11.2017 - 02.2018
- Reported issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Compared colors and grades of Plasma products and materials with color charts, templates, or samples to verify conformance to standards.
- Lifted materials up to 30 pounds for purpose of examination, transportation and storage.
- Removed imperfect products from shipment line.
- Identified and documented quality discrepancies for management to develop resolutions.
Education
High School Diploma -
Alhambra High School
Skills
- Order fulfillment
- CRM
- Stocking and replenishing
- Warehousing functions
- Order picking and processing
- Pallet Jack Operation
- Order Accuracy
- Warehouse Safety
- Quality Control
- Quick Learner
Languages
Spanish
Native or Bilingual
Timeline
PICKER & PACKER
Caliber Group Staffing/ Flip Fit
06.2024 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
San Gabriel Transit Inc.
11.2021 - 01.2023
WAREHOUSE OPERATIONS MANAGER
Arclyte Technologies Inc
05.2019 - 02.2020
WAREHOUSE TECHNICIAN 3
Arclyte Technologies Inc
05.2018 - 05.2019
QUALITY ASSURANCE INSPECTOR
Grifols Biomat USA
11.2017 - 02.2018
High School Diploma -
Alhambra High School
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