William Hershey
Franklin,IN
Summary
Dynamic operations leader with a proven track record at FedEx Ground, excelling in employee training and operational efficiency. Skilled in problem solving and quality assurance, I have successfully enhanced team performance and achieved production goals through effective communication and hands-on instruction. Committed to fostering a high-performing work environment.
Overview
5
5
years of professional experience
Work History
Package Handler Trainer
FedEx Ground
Greenwood, IN
07.2024 - Current
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
- Provided ongoing support after completion of training courses in order to ensure successful transition into daily operations.
- Accomplished production goals by working with speed and accuracy.
Operations Manager
FedEx Ground
Greenwood, IN
11.2021 - 07.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed scheduling, training and inventory control.
Ops Admin
FedEx Ground
Greenwood, IN
11.2020 - 11.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
GED -
Hershey Academy
Indianapolis, IN08-2019
Skills
- Problem solving
- Effective communication
- Operational efficiency
- Team leadership
- Employee training
- Reading comprehension
- Product Inspections
- Product information documentation
- Hand-eye coordination
- Quality assurance
Timeline
Package Handler Trainer
FedEx Ground
07.2024 - Current
Operations Manager
FedEx Ground
11.2021 - 07.2024
Ops Admin
FedEx Ground
11.2020 - 11.2021
GED -
Hershey Academy
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