Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

William Herter

Delta,OH

Summary

Talented Receiving Manager offering many years of expertise in employee training, workload coordination, and inventory control. Personable and driven with motivational management style and forward-thinking approach to challenges. experience and take on a growth-oriented position. Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills. Hardworking stock professional with a good understanding of safety practices and in-depth understanding of retail sales floor operations. Always on top of merchandise movements and conducting inventory counts, inputting changes, and resolving variances. Experienced in managing employee schedules and workloads and jumping in to handle tasks personally. Focused on maintaining high-quality and well-organized warehouse operations. Adept at operating equipment, verifying deliveries and processing returns. Results-driven Receiving Manager recognized for high productivity and efficient task completion. Possess specialized skills in inventory management, logistics coordination, and supplier relationship management. Excel in communication, teamwork, and problem-solving, ensuring smooth warehouse operations and effective team collaboration. Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments. Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

33
33
years of professional experience

Work History

Receiving Manager

Meijer
Maumee, OH
10.1986 - 10.2008
  • Managed and organized the receiving of all incoming shipments.
  • Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
  • Maintained a safe work environment by adhering to safety regulations and policies.
  • Conducted regular staff meetings to discuss procedures, performance, and goals.
  • Tracked discrepancies between invoices and packing slips upon arrival of goods.
  • Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
  • Developed new strategies to increase efficiency in the receiving process while reducing cost.
  • Assisted with training new employees on proper receiving practices and procedures.
  • Inspected incoming products for damages or defects before accepting them into inventory.
  • Coordinated with vendors regarding shipping schedules and delivery expectations.
  • Established relationships with carriers to ensure timely deliveries at competitive rates.
  • Provided support throughout the entire supply chain process from purchasing through distribution.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Trained and supervised warehouse team, setting schedules and delegating daily tasks.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Created and enforced policies and procedures for entire logistics team.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Prepared inventory for shipment by attaching tags and labels.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Identified opportunities to reduce cost and improve productivity.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Consistently met company and department objectives within budget and time constraints.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Implemented and planned warehouse safety and security programs and activities.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Established transportation cost standards and economical shipping practices.

Co-Manager

Burger King
Toledo, OH
06.1985 - 03.1986
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Monitored daily operations to ensure efficient workflow.
  • Ensured safety protocols were followed at all times.
  • Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
  • Provided feedback on employee performance and implemented corrective measures as needed.
  • Performed weekly audits of cash registers to detect discrepancies in transactions.
  • Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
  • Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
  • Established procedures for handling returns and exchanges efficiently.
  • Ensured compliance with local health codes by conducting regular inspections of the premises.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Developed and implemented strategic plans to achieve company objectives.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Managed risk by developing and implementing effective risk management strategies.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

General Manager

Chuck E Cheese
Ann Arbor, MI
10.1982 - 06.1985
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Structured HR consulting services to support clients during organizational developments and changes.

Building Services Manager

Meijer
Canton, MI
06.1981 - 10.1982
  • Managed a team of building services staff, monitoring performance and providing guidance.
  • Developed and implemented policies and procedures for building operations.
  • Ensured compliance with health and safety regulations in the workplace.
  • Conducted regular inspections of facilities to identify any potential issues or areas needing improvement.
  • Monitored utility consumption data to ensure efficient use of resources across the organization.
  • Supervised janitorial staff and ensured that cleaning tasks were completed according to schedule.
  • Identified training needs of staff members involved in Building Services operations.
  • Implemented quality control measures to ensure high standards are met at all times.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Scheduled and monitored on-site inspections of facility.
  • Prioritized and performed routine maintenance to keep facility in excellent shape.
  • Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
  • Enforced compliance with OSHA regulations and company policies.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Surveyed facility to maximize safety and security.
  • Established department goals and deadlines.

Petty Officer Second Class

US Navy
Norfolk, VA
06.1977 - 06.1981
  • Assisted in the training and development of junior personnel.
  • Supervised daily operations on board the vessel.
  • Ensured compliance with safety regulations and protocols.
  • Coordinated with other departments to ensure smooth operations.
  • Developed new procedures for more efficient operations.
  • Monitored crew performance and provided feedback when necessary.
  • Provided guidance to subordinate personnel in completing tasks.
  • Performed administrative duties, such as preparing reports and tracking records.
  • Organized supply inventories and coordinated re-supply efforts.
  • Managed financial resources allocated to the department.
  • Reviewed operational plans for accuracy and completeness.
  • Verified completion of orders from higher authority.
  • Maintained communication with upper management regarding progress updates.
  • Analyzed data from various sources to make informed decisions.
  • Created strategies for improving efficiency within the department.
  • Resolved conflicts between personnel in a timely manner.
  • Implemented new policies, procedures, and standards as required.
  • Identified areas requiring improvement in order to meet mission objectives.
  • Evaluated effectiveness of current processes and procedures used by the team.
  • Investigated discrepancies or issues that arose during operations.
  • Advised senior officers on matters pertaining to personnel management.
  • Trained and supervised personnel in daily operations.
  • Worked with higher-ranking officers to acquire new skills and knowledge.
  • Maintained thorough knowledge of safety and emergency procedures.
  • Oversaw assigned crew tasks, monitored progress and verified completion.
  • Completed daily reporting to inform supervisors of work completed or incidents.
  • Managed workers in ship, aircraft or vehicle-related maintenance and operations.
  • Identified areas for improvement and suggested measures to increase performance and productivity.
  • Trained, coached and mentored military units to improve readiness and training.
  • Directed logistical training procedures to adhere to military regulations.
  • Executed emergency response security to eliminate hazards and potential dangers.
  • Facilitated route clearance for visits from high-ranking officials.
  • Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.

Retail Clerk

Meijer
Canton, MI
08.1975 - 05.1977
  • Operated cash register to process customer payments.
  • Assisted customers with product selection and inquiries.
  • Stocked shelves, racks, cases, bins, and tables with merchandise.
  • Maintained cleanliness of sales floor and stockroom areas.
  • Organized backroom storage spaces according to company policies.
  • Processed returns and exchanges in accordance with store procedures.
  • Answered telephone calls to take orders or address customer inquiries.
  • Ensured pricing accuracy on store displays and signage.
  • Provided excellent customer service by greeting each customer in a friendly manner.
  • Verified that all promotional materials were accurately displayed throughout the store.
  • Prepared special orders for customers when requested items were out of stock.
  • Monitored inventory levels for products needing restocking or replenishment.
  • Performed daily opening and closing duties such as balancing cash drawers.
  • Attended team meetings to stay updated on new products, promotions.
  • Assisted management in training new employees on retail processes and procedures.
  • Participated in seasonal clearance activities such as markdowns and promotions.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Engaged with customers and recommended products based on needs and requests.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Placed special orders or called other local stores to find desired items for customers.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained cleanliness and organization of store shelves and displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Described merchandise and explained use, operation and care.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.

Education

Master of Criminal Justice - Law

Washtenaw Community College
Ann Arbor, MI

Skills

  • Stockroom Organization
  • Vendor returns processing
  • Equipment operations
  • Delivery staging
  • Unloading trucks
  • Operating equipment
  • Vendor Relations
  • Stockroom organizing
  • Safety Management
  • Forklift Operation
  • Processing vendor returns
  • Maintaining safety
  • OSHA Guidelines
  • Staff Training
  • Warehouse Operations
  • Assisting customers
  • Staging deliveries
  • Operating forklifts
  • Shipping and receiving
  • Shipment Receiving
  • Stock control
  • Sales floor operations understanding
  • Warehouse Safety
  • Shipment Verification
  • Safety practices

Affiliations

  • Let's Build Beds. We build and deliver beds to kids in need ranging from ages 3 to 17. The last 3 years we have provided 1000 beds per year. This year our goal is 1200 beds. If you go to Let'sBuild.org you can sign up to receive a bed, or to get involved with the organization to volunteer to build or deliver beds.

Accomplishments

  • While in the Navy we helped Cuban refugees escape Cuba in 1980. Sailor of the Month while in the Navy. Became an LPO, Leading Petty Officer, ran the supply division. Manager of the Year at the Adrian Meijer's.

Timeline

Receiving Manager

Meijer
10.1986 - 10.2008

Co-Manager

Burger King
06.1985 - 03.1986

General Manager

Chuck E Cheese
10.1982 - 06.1985

Building Services Manager

Meijer
06.1981 - 10.1982

Petty Officer Second Class

US Navy
06.1977 - 06.1981

Retail Clerk

Meijer
08.1975 - 05.1977

Master of Criminal Justice - Law

Washtenaw Community College

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William Herter