William Hesselbein
Springfield,MO
Summary
Dedicated Behavioral Health Technician with impressive mental health expertise and CPR certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Patient-focused Behavioral Health Technician offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Behavioral Health Technician
Preferred Family Healthcare
09.2022 - Current
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Prepared and submitted daily Census reports to management.
- Conducted client rounds to check on residents.
- Facilitated on-site activities, support groups, and outings for clients.
- Searched resident belongings prior to and during stays.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Administered medications to relieve symptoms and monitor effects on clients.
- Taught clients how to complete basic household chores and prepare food.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Performed client intake procedures according to internal standards for new admissions.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Cashier
Dollar Tree Stores
05.2022 - 10.2022
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Greeted customers entering store and responded promptly to customer needs.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up new sales displays each week with fresh merchandise.
Laundry Attendant
The Wash House Laundry
04.2022 - 10.2022
- Maintained safety practices at all times to protect personnel and laundry loads.
- Operated machines correctly by following machine instructions and safety regulations.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Delivered superior customer service by responding to inquiries and complaints.
- Assisted with unloading and loading customer laundry items.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Monitored customer laundry loads to reach proper wash cycle times.
- Used special fabric treatments, borax, and Protein Stain cleaner to remove stains.
- Examined dried clothes to identify stains, tears and issues.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Observed and adjusted machine cycle times, achieving quality results.
- Cleaned machine filters and lubricated equipment.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Collected soiled linens and clothing and pretreated stains.
- Tested machines and made minor adjustments, keeping equipment functional.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 100 pieces per shift for large $75 revenue-producing business.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Supported fellow staff members with delivery and pickup of customer orders.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
Education
GED -
Russellville Adult Education Center
Russellville12.2010
Skills
- Pressure Gauges
- Progress Documentation
- Continuous Quality Improvement (CQI)
- Creative Thinking
- Medical Records Maintenance
- Documentation Skills
- Lead Activities
- Behavioral Control
- Group Facilitation
- Assessment Administration
- Food Preparation and Handling
- Therapeutic Facilitation
- Safety Behaviors
- Isolation Precautions
- Records Management
- Log Updating
- Inpatient Treatment
- Site Visits
- Nursing Assistance
- Security Procedures Knowledge
- Administrative Support
- Medical Histories and Vital Statistics
- Patient Observation
- Patient Health Information Access
- Incident Reporting
- Patient Intervention
- Microsoft Proficiency
- Walking Rounds
- Care Coordination
- Intake Assessment
- Team Meetings
- Infection Control Understanding
- ADLs Assistance
- Activity Monitoring
- Activities of Daily Living Management
- Rounds Management
- Safety Management
- Best Practices and Standards
- Medical Terminology Knowledge
- Community Mental Health Programs
- Standards Administration
- Psychotropic Drug Administration
- Crisis Intervention
- Patient Assessments
- Psychiatric Disorders
- Special Dietary Requirements
- Medical Triage
- Charting and Clinical Documentation
- Complex Problem-Solving
- Skill-Building Exercises
- Recreational Activity Planning
- Residential Mental Health
- Supporting Daily Living Needs
- Emergency Response
- Household Chores
- Medication Identification
- Injury Support
- Mental Health Care
- Patient Referral
- HIPAA Requirements
- Therapeutic Exercise
- Menu Planning
- Admitting and Discharging
- Group Therapy
- Security Monitoring
- Health Plan Benefits
- Conflict De-Escalation
- Admissions Intake
- Excellent Customer Service Skills
- Housekeeping Skills
- Staffing Requirements
- Therapeutic Communication
- Treatment Planning
- Medical Records Requests
- Progress Monitoring
- Patient Admission
- Medication Side Effect Knowledge
- Care Plan Development
- Maintaining Safety Standards
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Behavioral Health Technician
Preferred Family Healthcare
09.2022 - Current
Cashier
Dollar Tree Stores
05.2022 - 10.2022
Laundry Attendant
The Wash House Laundry
04.2022 - 10.2022
GED -
Russellville Adult Education Center
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