William Hicks
Cooper City,FL
Summary
I am a highly motivated leader with a success record of enhancing efficiency/productivity and profitability. Excelled in strategic planning and vendor management, boosting regional performance and cultivating stakeholder relationships. Proven expertise in sales, and automotive management, with the knack for negotiation and supply chain operational management. Not only do I always contribute 100%, I expect those who work with or for me to contribute the same.
Overview
27
27
years of professional experience
Work History
Regional Fleet Services- Maintenance & Damage FL/PR
Avis/Budget Group
06.2019 - Current
- Plan yearly budgets
- Hold monthly meeting to review P&L’s with each city manager
- Ensure Recalls are bring done timely
- Ensure fleet PM percentage is with in target
- Review Out Of Service report daily
- Host weekly manager calls for week plan
- Verify and approve automotive supervisors expense reports
- Approve body shop & outside rates
- Hiring and terminations of automotive supervisors
- Training of new automotive supervisors
- Track monthly/weekly payroll for any unauthorized overtime
- Negotiations of pricing and contracts with vendors
- Challenge others to develop new leaders within their locations while help them develop and serving as a role model and mentor
- Identify opportunities for improvement and make constructive suggestions for change
- Conduct internal automotive audits, Safe work environment
- Review age vehicle idle report with managers weekly
- Review overdue Body Shop cars weekly
- Review monthly parts and tires inventory costs
- Special projects- Assist the procurement team to negotiate pricing with national account vendors for Part/Tires, Pilot new RO system, Pilot new parts ordering system.
District Fleet Manager
United Parcel Service
07.2017 - 06.2019
- Verify monthly budgets are being achieved
- Ensure Recalls and PM are done in a timely manner
- Verify weekly and monthly automotive DOT inspections are being reported
- Host weekly Center Planning Meetings with automotive supervisors
- Verify and approve automotive supervisors expense reports
- Approve body shop & outside service's Ro's
- Hiring and terminations of automotive supervisors and technicians
- Training of new automotive supervisors
- Track monthly payroll for any unauthorized overtime
- Negotiations of pricing and contracts with vendors
- Challenge others to develop as leaders while serving as a role model and mentor
- Identify opportunities for improvement and make constructive suggestions for change
- Conduct internal automotive audits, Safe work environment
- Work with supervisors to minimize unit down time.
Director of Operations
YLL South Florida
06.2014 - 07.2017
- Served as a key member of senior management team to assist in the development of strategic plans for operational activity
- Managed day-to-day operations including proficient working knowledge of all processes and procedures
- Kept track of staffing requirements and hired new talent as needed to correspond with specific duties and skill sets
- Developed, measured, and drove improvement around productivity, quality, and efficiency benchmarks
- Formulated, implemented and managed operational plans to maximize output
- Made sure employees were aware of and complied with company and customer policies and procedures and regulations
- Conducted effective performance evaluations and mentored those with less experience
- Created, monitored, and met corporate expense budgets
- Facilitated team and client meetings
- Resolved and/or escalated issues in a timely fashion
- Challenged others to develop as leaders while serving as a role model and mentor
- Inspired coworkers to attain goals and pursue excellence
- Identified opportunities for improvement and made constructive suggestions for change
Commercial Account Manager/ District Manager
Advance Auto Parts
08.2011 - 06.2014
- Collaborated with five commercial store programs within the organization in the Broward County market
- Met with decision makers, negotiated prices, terms of sales, and service agreements
- Made daily sales calls to seek opportunities to grow customer business in automotive parts and services offered via Advance Auto Parts
- Responsible for acquisition, retention, and growth of commercial customers
- Totaled annual sales averaging $10 million just in the commercial side of the store
- Coached and trained store sales teams to ensure sales growth & customer satisfaction
- Analyzed P&L's to ensure budget targeting was being met
- Inventory Management/ Lost prevention
- Hiring, terminations, training, coaching, quarterly and annual reviews of managers and stores
Store Manager- District team leader /Service Manager
Tire Kingdom
02.2008 - 08.2011
- Analyzed P&L's to ensure target budgets were being met
- Coached & trained store staff to ensure sales targets were met and customers were satisfied
- Sales, customer service, growing the business by going to local businesses and meeting with decision makers
- As a District team leader, I helped other stores with coaching and training of sales staff within my district
- This resolved customer satisfaction issues in the district
- In all three store locations I worked, initially budgeting issues were encountered
- Each store was missing budget year -to-date on an average of $150k- $250k
- Once store staff was trained, budgets averaged 10%-25% above the year's budget
- Before moving on to a new location, I would make sure my successor was trained and had all the tools needed to succeed
- Inventory Management/ Lost prevention
Auto Mechanic/Sales Manager/Service Manager/Store Manager
Tires Plus
07.1998 - 02.2008
- Analyzed P&L's to ensure targeted budget was being met
- Coached & trained store staff to ensure target sales were met and customers were satisfied
- Sales, customer service, growing the business by going to local businesses and talking with decision makers
- Through hard work and dedication, I moved up through the ranks in the company
- Hiring and making store schedules
- Opening and closing shop
Education
Skills
- Performance Management
- Supply Chain Management
- Negotiations
- Team Build
- Productivity & Efficiency Management
- Territory Management
- Strategic Planning
- Automotive Repair knowledge
- Cost Reduction
- Plan Forecasting
- Business Development
- Vendor Collaboration
- Fleet Management
Accomplishments
- Top Customer Service Award - 2001-2014
- Top Store Manager Award - 2001-2011
- Top District Manager Award - 2013-2014
- Top Performing Regional Manager -2021-2023
Timeline
Regional Fleet Services- Maintenance & Damage FL/PR
Avis/Budget Group
06.2019 - Current
District Fleet Manager
United Parcel Service
07.2017 - 06.2019
Director of Operations
YLL South Florida
06.2014 - 07.2017
Commercial Account Manager/ District Manager
Advance Auto Parts
08.2011 - 06.2014
Store Manager- District team leader /Service Manager
Tire Kingdom
02.2008 - 08.2011
Auto Mechanic/Sales Manager/Service Manager/Store Manager
Tires Plus
07.1998 - 02.2008
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