William Higgins
Marysville,CA
Summary
Experienced Service Technician with a strong focus on installation, repair, and preventive maintenance. Proven ability to enhance customer satisfaction and vehicle reliability through attention to detail and effective team collaboration.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Service Technician
Heartland Express
Lathrop, CA
08.2011 - 11.2025
- Diagnosed and repaired mechanical issues in fleet vehicles, ensuring optimal performance and safety.
- Conducted regular maintenance checks, identifying potential issues before they escalated into major repairs.
- Collaborated with team members to streamline repair processes, reducing vehicle downtime significantly.
- Mentored junior technicians on best practices for equipment handling and troubleshooting techniques.
- Utilized diagnostic tools to assess vehicle conditions accurately and recommend appropriate solutions.
- Implemented preventive maintenance schedules, enhancing service reliability and extending vehicle lifespan.
- Inspected equipment to diagnose operational issues.
Wheeled Vehicle Mechanic (91B)
US Army
Fort Drum, NY
03.2008 - 04.2011
- Diagnosed and repaired mechanical issues on wheeled vehicles, ensuring operational readiness.
- Conducted routine maintenance checks to enhance vehicle performance and safety.
- Trained junior mechanics on effective troubleshooting techniques and repair processes.
- Managed inventory of tools and parts, optimizing resource allocation for repairs and maintenance tasks.
- Hotel 8 Certified, Recovery of Wheeled Vehicles
Mail Clerk
Brayton Purcell
Novato, CA
05.2003 - 08.2007
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to departments.
- Sorted and distributed mail according to established protocols, maintaining organization and efficiency
- Collaborated with team members to streamline mail handling processes, improving workflow efficiency.
- Maintained inventory of mailing supplies, ensuring adequate stock levels for daily operations.
- Monitored compliance with postal regulations, ensuring adherence to guidelines in all mail activities.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
Education
High School Diploma -
Vallejo High School
Vallejo, CA06-2001
Diesel/Heavy Truck
Arizona Automotive Institute
Glendale, AZ 08.2001 - 03.2003
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Professional and courteous
Timeline
Service Technician
Heartland Express
08.2011 - 11.2025
Wheeled Vehicle Mechanic (91B)
US Army
03.2008 - 04.2011
Mail Clerk
Brayton Purcell
05.2003 - 08.2007
Diesel/Heavy Truck
Arizona Automotive Institute
08.2001 - 03.2003
High School Diploma -
Vallejo High School