William Higgs
Loris,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Handyman
Holmes Floor Covering and Granite
Myrtle Beach, SC
01.2025 - 10.2025
- Performed installation of flooring materials, ensuring proper alignment and secure fitting.
- Conducted repairs on various surfaces, maintaining quality and durability standards.
- Operated tools and equipment for cutting and shaping flooring materials safely.
- Collaborated with team members to complete projects efficiently and on schedule.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
- Repaired drywall holes using spackle or joint compound.
- Replaced faulty door handles, hinges and locks.
- Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
- Installed kitchen appliances such as refrigerators and dishwashers.
- Replaced burned-out light bulbs and performed basic electrical repairs.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
- Fixed and managed electrical and plumbing problems.
- Assessed customer needs and provided appropriate solutions.
- Maintained equipment, materials, and tool inventory to meet repair or maintenance needs with minimal delay.
- Assisted with installing and maintaining electrical and power systems during remodeling projects.
Lead Handyman
Charlottesville Handyman Services
Charlottesville, Virginia
10.2023 - 10.2024
- Supervised daily operations of handyman services for residential and commercial clients.
- Coordinated scheduling and dispatching of team members for various repair tasks.
- Trained staff on tool usage, safety protocols, and best practices for repairs.
- Managed inventory of tools and materials, ensuring availability for projects.
- Conducted site assessments to determine project needs and scope of work.
- Collaborated with clients to understand their needs and provide tailored solutions.
- Oversaw quality control on completed projects, ensuring standards were met consistently.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Responded promptly to emergency calls from customers requiring immediate attention.
- Inspected completed work to ensure quality standards are met prior to completion of job orders.
- Repaired minor household appliances such as dishwashers, washing machines, refrigerators and microwaves.
- Provided technical guidance to junior handyman technicians on tasks such as plumbing, carpentry, electrical work and painting.
- Resolved customer complaints regarding service requests or installation issues quickly and efficiently.
- Assisted in the coordination of daily maintenance operations and scheduling of staff.
- Ensured that all tools and materials used by the team are properly stored after each project is finished.
- Installed fixtures such as ceiling fans, light fixtures and locksets in residential settings.
- Assigned tasks to team members based on their skillset and experience level.
- Provided regular feedback to management about progress being made on projects.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Fixed and managed electrical and plumbing problems.
- Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
- Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
Detail Technician
Bathfitter
Richmond, VA
11.2022 - 10.2023
- Operated specialized tools and machinery in compliance with safety protocols.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Managed quality control and maintained high level of customer satisfaction.
- Installed custom shower units following precise specifications and customer preferences.
- Collaborated with team members to ensure efficient workflow during installation processes.
- Utilized hand tools and power equipment for accurate assembly of bath products.
- Maintained a clean and organized work environment to promote safety standards.
- Communicated effectively with clients to address questions and concerns during installations.
Cashier
Auto Zone
Louisa, Virginia
01.2022 - 10.2022
- Processed customer transactions quickly and accurately at AutoZone.
- Assisted customers in locating automotive parts and accessories.
- Maintained clean and organized checkout area for efficient operations.
- Handled cash, credit, and debit transactions with precision.
- Provided product knowledge to customers for informed purchasing decisions.
- Collaborated with team members to enhance customer service experience.
- Managed inventory levels, restocking shelves as needed for sales support.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Installer
Virginia Shower and Bath
Richmond, VIrginia
01.2022 - 04.2022
- Acrylic bath surrounds with same duties as above.
- Installed equipment according to safety standards and company guidelines.
- Followed blueprints and technical drawings for accurate installations.
- Utilized hand and power tools for precise installation tasks.
- Communicated with clients to understand installation requirements and preferences.
- Removed systems and fixtures to prepare for replacements.
- Performed troubleshooting to diagnose and resolve system issues.
- Provided exceptional customer experiences to service recipients.
Lead Installer
Mr Fix it
Ashland, Virginia
01.2021 - 01.2022
- Installed acrylic bath surrounds, preformed demo and installation of new plumbing, drains, valves using pex and pvc.
- Installed shower pans and tubs and custom cutting acrylic on site.
- Ran service calls and delivered materials to other sites.
- I also did light framing, floor repairs and cabinet installation.
- Installed various home improvement products efficiently and accurately.
- Collaborated with team members to ensure project timelines were met.
- Utilized tools and equipment safely to complete installation tasks.
- Provided excellent customer service during on-site installations.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Analyzed project requirements to determine the best approach for successful implementation of new systems or services.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Investigated customer complaints regarding installation processes or quality assurance practices.
- Provided regular updates on project progress to stakeholders at all levels.
- Conducted post-installation inspections to ensure accuracy of work performed by technician teams.
- Assisted skilled workers with construction projects in rough and finish carpentry phases.
- Reviewed schedules and work orders to determine supplies and materials for assignments.
- Removed systems and fixtures to prepare for replacements.
- Identified potential risks associated with installations and proposed solutions to mitigate them prior to deployment.
- Notified supervisors of faulty operations and defective materials to improve production.
- Submitted detailed service order ticket upon job completion.
Lead Technician
Halls Home Improvements
Thornburg, VA
01.2015 - 01.2020
- Wide variety of home remodeling, I was acting lead on sites making sure work was being done properly and to quality standards.
- Worked with homeowners to make their visions a reality.
- I spent a lot of time running between multiple jobs delivering materials and following the progress of jobs being done.
- I spent a lot of time picking up materials as well.
- Assisted owner is preparing estimates for new work, change orders, and handled a variety of issues that arose on the jobs.
- Oversaw renovation projects from initiation to completion.
- Coordinated with subcontractors to ensure timely project delivery.
- Trained new technicians on safety protocols and equipment use.
- Conducted quality inspections on completed work to maintain standards.
- Managed inventory of tools and materials for efficient operations.
- Communicated effectively with clients regarding project updates and changes.
- Resolved on-site issues promptly to minimize project delays.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with internal and external customers.
- Managed quality control and maintained high level of customer satisfaction.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Recommended corrective and preventive actions to boost product reliability.
- Ensured that all systems were compliant with industry standards and regulations.
- Analyzed customer requirements to determine appropriate solutions.
self employed
01.2008 - 01.2012
Lead Technician
Reasonable Renovations
Spotsylvania, Virginia
01.2003 - 01.2008
- Full home remodeling including kitchens, baths add-on’s, additions decks, and siding, from beginning to finish.
- Performing all aspects required for each job including delivering of materials to all job locations running service calls and repairs.
- Oversaw renovation projects from initiation to completion.
- Coordinated with subcontractors to ensure timely project delivery.
- Trained new technicians on safety protocols and equipment use.
- Managed inventory of tools and materials for efficient operations.
- Conducted quality inspections on completed work to maintain standards.
- Communicated effectively with clients regarding project updates and changes.
- Implemented process improvements to enhance workflow efficiency.
- Resolved on-site issues promptly to minimize project delays.
- Managed multiple projects simultaneously while meeting deadlines.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed quality control and maintained high level of customer satisfaction.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Head Flooring Technician
RC Lees Carpet One
Fredericksburg, VA
01.1995 - 01.2003
- Installed various flooring materials including tile, carpet, and hardwood.
- Prepared surfaces by cleaning, leveling, and applying adhesives as needed.
- Operated tools such as saws, sanders, and floor strippers efficiently.
- Maintained a clean and organized work area throughout projects.
- Collaborated with team members to ensure timely project completion.
- Followed safety protocols to minimize hazards during installations.
- Provided basic maintenance services for existing flooring systems regularly.
- Inspected completed installations for quality assurance purposes.
- Applied adhesive materials on the base surface to ensure proper adhesion of the flooring material.
- Measured and cut flooring material to size as per design specifications.
- Repaired damaged wood floors using putty filler or replacement planks.
- Maintained records related to job progress and inventory management.
- Visited job sites regularly to assess project requirements and provide estimates for labor costs.
- Installed hardwood, laminate and tile flooring in residential and commercial buildings.
- Conducted regular inspections of worksites to identify potential hazards or areas requiring repair.
- Prepared surfaces for installation by cleaning, sanding, leveling, or repairing floors.
- Communicated effectively with customers regarding job expectations and timelines.
- Utilized power tools such as saws, nail guns, drills, safely during installation process.
- Removed existing carpet or vinyl tiles from client's premises prior to installation of new floors.
- Identified subfloor problems and addressed them before installation of new flooring.
Education
GED -
courtland high school
01.1995
Skills
- Power tools
- Tile work
- Trim work
- Hardwood flooring
- Laminate flooring
- Remodeling
- Bath surrounds
- Kitchen surrounds
- Driving vehicles
- Forklift operation
- Mechanical skills
- Problem solving
- Independent work
- Tool operation
- Electrical repairs
- Carpentry work
- Plumbing repairs
- Flooring installation
- Time management
- Quality assurance
- Customer service
- Project coordination
- Site assessment
- Effective communication
- Attention to detail
- Relationship building
- Multitasking
- Dependable and responsible
- Analytical thinking
- PPE use
References
- Kareem Williams, Supervisor for a contract road construction company, 540-907-5647
- Adam Gifford, HVAC, 540-273-6912
- Khio Senevahn, Security Specialist, 540-273-5849
- Carnell Williams, Foreman UVA, 540-287-4773
Leadership Experience
- Lead and supervisor roles
- Responsible on site
- Took lead to accomplish tasks
Communication Skills
- Good communication skills
- Respectful and serious about work
- Easy-going
- Focus on solutions
Certification
EPA- Type 1-608 Certification
Timeline
Handyman
Holmes Floor Covering and Granite
01.2025 - 10.2025
Lead Handyman
Charlottesville Handyman Services
10.2023 - 10.2024
Detail Technician
Bathfitter
11.2022 - 10.2023
Cashier
Auto Zone
01.2022 - 10.2022
Installer
Virginia Shower and Bath
01.2022 - 04.2022
Lead Installer
Mr Fix it
01.2021 - 01.2022
Lead Technician
Halls Home Improvements
01.2015 - 01.2020
self employed
01.2008 - 01.2012
Lead Technician
Reasonable Renovations
01.2003 - 01.2008
Head Flooring Technician
RC Lees Carpet One
01.1995 - 01.2003
GED -
courtland high school