Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Hill

Timonium,MD

Summary

Strategic finance and operations professional specializing in corporate planning, data analysis, business operations, project management, building strong client partnership and outsourcing. Intellectually curious leader with a passion for developing a unifying vision for impactful teams, building lasting partnerships with all stakeholders and driven to provide value through servant leadership in developing business strategy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Infosys BPM
10.2022 - 10.2023
  • Outsourcing Client Relationship Consultant senior manager of offshore outsourced finance teams developing client AP, AR, Billing, FP&A and Cash Applications teams focused on sustainable and transformational finance operations and development, centered on bridging cultural communications in operational high-risk environments to develop and deliver measurable results.
  • Management of experienced offshore B2B (Infosys BPM) financial and operational integrations team, focused on developing cohesive financial team structures, productivity, KPIs and client operational metrics.
  • Consultant in development of project reporting, data analysis and client Enate processing system (finance workflow tool). Guiding the tech to business process in developing efficient streamlined workflows for AP and AR (Billing / Collections) teams. Project Manage client offshore operational processes guiding the financial reporting, vendor analysis, revenue, delinquency and billing recognition outcomes. Delivered high performing teams and modelling successful operational and financial performance and leadership.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Provided leadership for continual management and employee training initiatives.

Consulting: Director Finance

Bartenfelder Landscape Service
04.2022 - 10.2022


  • Management of Bartenfelder Landscape and Sanitation businesses, financial health and operations. Developed and disseminated complex financial analysis, including variance analysis, forecasting, and management of strategic financial planning focused on financial opportunities and corporate risk.
  • Developed daily Treasury reconciliation and account management, including balancing daily corporate transactions, accounts receivable, and daily cash flow analysis. Conducted billing and invoice reconciliation, delinquency review, payment analysis, and revenue modeling. Automated monthly financial corporate performance report and statements such as P&L, Balance Sheet, financial performance ratios, annual budget development and financial dashboards.
  • Developed annual budgeting and forecast process with roll forward revenue and expenses forecasts. Developed asset management and capital planning targeting depreciable runoff for future corporate investment.

IT Project Manager

Lutheran Immigration And Refugee Service, LIRS
11.2021 - 04.2022


  • Creation of project plans (using Waterfall and Agile Methodology) including scope, schedule, and WBS. Incorporating all phases of project management for corporate priority systems implementations and migrations supporting Accounting and Finance operations, while enhancing reporting efficiencies and tracking.
  • Defined, implemented and managed financial ERP system upgrade and cloud migration.
  • Managed, trained and documented the migration of the corporate phone and communication system and the Concur financial invoicing systems while writing and conducting multiple training sessions and SOP development.
  • Developed project management roadmap to define project objectives, timelines and milestones.

Lead Finance and Business Analyst

IRF Solutions
10.2020 - 11.2021
  • Manufacturing and Production (cost accounting) operations and financial analysis. Key Performance Indicator (KPI) development and finance modeling. Key role in bridging financial performance to business operations for executive leadership (reporting to CFO) focusing on R&D, Engineering, Production, QA/Testing, month end finance close, annual budget and forecasting and product deployment.
  • Sr. Project Manager specializing in the planning and execution of integrated strategic projects, aligning department level financials and driving efficiencies through department financial planning, report automation, corporate revenue tracking and modelling quantitative analysis such as P&L, balance sheet, financial performance ratios, annual budget development and financial dashboards.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Operations Program Manager

Element Fleet Management
06.2018 - 10.2020
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Manager of fleet redeployment servicing Element’s largest revenue growth client, specializing in building client partnership and development of redeployment operations strategy managing a large team servicing thousands of individual businesses channeling annual growth revenue exceeding $150M.
  • Project management of redeployment strategy and business development engaging multiple third-party business contracts, business partnerships and stakeholders, negotiating specific channels of business, and facilitating successful billing resolutions, dealer servicers, transport partner relationships and invoicing between Element and business owners.
  • Developed core reporting for operations, business metrics and analytics, KPI, financial analysis, revenue modeling, risk analysis, and actionable deliverables dashboard.
  • Conducting risk analysis through governance of daily client Treasury and AR delinquency dashboard for asset backed securities; reported KPI and metrics in aged revenue collections. Daily financial portfolio review.
  • Carried out A/R portfolio review, cash balancing, and revenue analysis with daily cash application for multiple clients. Reconciled daily treasury cash settlements for corporate offered asset backed securities. Acted as corporate designated representative for KPI and corporate score card development.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Identified program obstacles and communicated possible impacts to team.

Lead Financial Analyst

Avesis
06.2017 - 06.2018
  • Executed Avesis financial analysis, budget development, forecasting, financial metrics and reporting, Profit/Loss trends, and creation of efficiencies through sourced data integration. Developed and disseminated financial performance metrics including modelling AR and AP client and vendor performance across multiple markets with a focus on product revenue, expenses, and corporate earnings.
  • Merged financial data (M&A process), operational metrics and reporting elements while partnering with multiple departments and stakeholders across three companies and multiple legal entities.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.

Lead Financial Analyst

CareFirst BCBS
09.2010 - 06.2017


  • Lead Finance representative for the Consumer Direct division and TOS division developing core financial reporting, managing month end close, annual budget process 3 year rolling forecast, enhancing stakeholder knowledge in cost center budget development and forecasting member claims projections, attrition rates and divisional headcount forecasts.
  • Conducted management and governance of the financial and analytical process for Consumer Direct partnering with executive stakeholders in the financial health of the division using data analysis, trends, technical development and built-in reporting metrics and enhancements.
  • Disseminated complex analysis and carried out monthly dashboard development detailing metrics and KPIs for member enrollment, claims, member attrition, payments, and codes.
  • Developed corporate operational budget and forecasting with multi-year roll forward focusing on expense drivers, risk and opportunities and budget headwinds. Leader in month-end financial close, as well as development of financial training and materials for divisional training purposes covering issues, policies, and procedures.
  • Developed Capital Asset Analysis with 3-year divisional financial planning and development for leadership as well as Onshore/Offshore labor analysis involving Strategic Source Planning (SSP), Managed Services, Milestones and Time / Material labor contracting and Treasury payments.

Education

MBA - Organizational Leadership

University of Baltimore
Baltimore, MD
05.2013

Bachelor of Arts - Political Science

Towson University
Baltimore, MD
05.2007

Skills

  • Strategic Planning
  • KPI Development and Reporting
  • Budget Administration
  • Employee Coaching
  • Budget Development
  • Forecasting
  • Operations Management
  • Project Management

Certification

License PMP, Project Management Institute: June 2015. ID 2588268

Timeline

Senior Operations Manager

Infosys BPM
10.2022 - 10.2023

Consulting: Director Finance

Bartenfelder Landscape Service
04.2022 - 10.2022

IT Project Manager

Lutheran Immigration And Refugee Service, LIRS
11.2021 - 04.2022

Lead Finance and Business Analyst

IRF Solutions
10.2020 - 11.2021

Operations Program Manager

Element Fleet Management
06.2018 - 10.2020

Lead Financial Analyst

Avesis
06.2017 - 06.2018

Lead Financial Analyst

CareFirst BCBS
09.2010 - 06.2017

MBA - Organizational Leadership

University of Baltimore

Bachelor of Arts - Political Science

Towson University
William Hill