William Hill
Las Vegas,NV
Summary
Customer-oriented specialist with a 20 year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent/Assistant
Farmers Agent; Jason Ingersoll's Office
12.2022 - 09.2023
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
- Assisted clients with filling out insurance applications and providing information about the different types of policies available.
Dispatcher for Auto Return
Temp Agency LHH Recruitment Solutions
11.2022 - 12.2022
- Updated records of driver locations, delays, and cancellations.
- Researched potential new routes for efficient delivery operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Insurance Customer Service Specialist
Sitel
Las Vegas, NV
03.2018 - 11.2022
- Resolved customer issues efficiently and effectively with a focus on first call resolution.
- Maintained up-to-date knowledge of all products, services, and promotions offered by the company.
Appointment Setter
Sun Source Energy
Las Vegas, NV
09.2023 - Current
- Conducted research to identify new business opportunities.
- Built relationships with customers to encourage repeat business.
Cook
Blue Martini
Las Vegas, NV
12.2023 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
Bachelor's degree - Visual And Performing Arts
Evergreen State College
06.2005
Skills
- Cash handling
- POS system
- Sales
- Customer
- Insurance Agent
- Service/Hospitality
- Leadership
- Call Center Experience
- Team building/Communications
- Typing: 65 WPM
- Driven and Proficient with tasks assigned
- Prompt Learning Proficiency
- Appointment Coordination
- Compliance Monitoring
- Data Entry
- Office Administration
- Payroll Administration
- Inventory Management
- Confidentiality and Data Protection
Certification
- Med-Comm. Medical Billing/Coding Certificate, 2011, Fresno, CA
- Licensed Insurance Agent, Nevada
References
References available upon request.
Timeline
Cook
Blue Martini
12.2023 - Current
Appointment Setter
Sun Source Energy
09.2023 - Current
Insurance Agent/Assistant
Farmers Agent; Jason Ingersoll's Office
12.2022 - 09.2023
Dispatcher for Auto Return
Temp Agency LHH Recruitment Solutions
11.2022 - 12.2022
Insurance Customer Service Specialist
Sitel
03.2018 - 11.2022
Bachelor's degree - Visual And Performing Arts
Evergreen State College