William Hill
Warrior,AL
Summary
Proven Parts Specialist adept in parts identification and customer relationship building, significantly enhanced inventory management and customer satisfaction. Leveraged quick learning abilities and a goal-oriented mindset to exceed performance expectations, fostering strong team collaboration and achieving a notable increase in repeat business.
Parts sales professional with extensive experience and strong ability to drive results. Expertise in customer engagement, inventory management, and sales processes. Known for collaborative team efforts and adaptability to meet dynamic needs of industry. Committed to delivering high-quality service and fostering productive relationships.
Overview
17
17
years of professional experience
Work History
Inside Parts Sales
Birmingham Freightliner / Selectrucks Of Alabama
04.2021 - Current
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Parts Specialist
LiftOne
12.2018 - 04.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Team Leader
Mayer Electric Supply
02.2012 - 11.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Ceramic Tile Specialist
Ballard Enterprise LLC
10.2011 - 01.2012
- Used safe lifting, equipment and behavioral practices.
- Updated logs and completed timely job paperwork.
- Greeted customers cheerfully and provided expert service.
- Planned and handled more than 10 cleaning jobs each month.
- Unloaded, stored and organized materials for sales floor and customer projects.
- Consistently met deadlines by prioritizing tasks and effectively managing work schedules.
- Maintained the cleanliness of job sites by regularly cleaning up debris, dust, and excess materials.
- Increased repeat business through exceptional customer service and clear communication about progress updates.
- Enhanced workplace efficiency through effective organization of tools, materials, and workspace setup for each project.
- Reduced material waste by calculating accurate measurements before ordering supplies for each project.
Parts Associate
Dewey Barber
07.2011 - 10.2011
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Demonstrated adaptability by quickly learning the specifications of new products introduced into the inventory lineup.
- Resolved customer complaints professionally, resulting in increased loyalty among previously dissatisfied clients.
Greenskeeper
Castle Pines Country Club
06.2010 - 07.2011
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Enhanced course conditions by implementing effective maintenance practices and timely turf management.
- Maintained healthy turf conditions through careful application of fertilizers, pesticides, and fungicides according to industry standards.
- Facilitated timely repairs on damaged playing surfaces due to adverse weather events or vandalism incidents quickly restoring the area back into playable condition.
- Ensured consistent playing surfaces with regular aeration, topdressing, and verticutting procedures.
- Improved course aesthetics by trimming trees, pruning shrubs, and managing landscape plantings as needed.
- Incorporated golf course industry trends and innovations to stay up-to-date with new techniques and technologies for efficient greenskeeping.
- Promoted environmental stewardship by utilizing integrated pest management techniques when necessary to minimize chemical applications.
Pizza Maker
Buck's Pizza
09.2007 - 04.2010
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Education
EMT-B - Medical Informatics
Bevill State Community College
Sumiton, AL10-2010
High School Diploma -
Mortimer Jordan High School
Kimberly, AL05-2010
Skills
- Quick learner
- Customer relationship building
- Dependability
- Goal-oriented mindset
- Parts identification
- Ordering parts
- Customer service
- Team collaboration
- Email communication
- Training and coaching
Timeline
Inside Parts Sales
Birmingham Freightliner / Selectrucks Of Alabama
04.2021 - Current
Parts Specialist
LiftOne
12.2018 - 04.2021
Team Leader
Mayer Electric Supply
02.2012 - 11.2018
Ceramic Tile Specialist
Ballard Enterprise LLC
10.2011 - 01.2012
Parts Associate
Dewey Barber
07.2011 - 10.2011
Greenskeeper
Castle Pines Country Club
06.2010 - 07.2011
Pizza Maker
Buck's Pizza
09.2007 - 04.2010
EMT-B - Medical Informatics
Bevill State Community College
High School Diploma -
Mortimer Jordan High School
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