Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM Hill

Knoxville,TN

Summary

Dedicated medical courier with a clean driving record and TSA certification, adept at upholding HIPAA compliance while ensuring timely delivery of sensitive specimens. Proven ability to enhance client satisfaction through effective communication and meticulous route planning at Crosstown Couriers, consistently minimizing errors and maintaining confidentiality.

Overview

23
23
years of professional experience

Work History

Medical Courier

Crosstown Couriers
03.2021 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
  • TSA Certified

Driver

Uber
01.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Sales Rep, Driver, Ice Cream Sales

Pela Ice Cream LLC
03.2002 - 03.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Handled cash, and sales both to retail and public sales to neighborhoods pm Ice Cream truck.

Education

GED -

Owensboro High School
Owensboro, KY
05-1986

Skills

  • Attention to confidentiality
  • Clean driving record
  • Route planning
  • Handling pharmaceutical materials
  • HIPAA compliance
  • Punctuality
  • Delivering time-sensitive specimens
  • Confidentiality
  • Package pickup and delivery
  • Vehicle loading

Timeline

Medical Courier

Crosstown Couriers
03.2021 - Current

Driver

Uber
01.2020 - Current

Sales Rep, Driver, Ice Cream Sales

Pela Ice Cream LLC
03.2002 - 03.2021

GED -

Owensboro High School

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WILLIAM Hill