Summary
Overview
Work History
Skills
Timeline
Generic

William Hinkly

Portland,OR

Summary

Accomplished Global Program Manager, adept in stakeholder management and global operations, significantly enhancing operational efficiency and client satisfaction. Mentors teams, fostering a culture of continuous improvement and collaboration. Negotiates contracts skillfully, achieving cost savings and strengthening partnerships. Demonstrates exceptional problem-solving and customer engagement, leading to successful global program initiatives, enhanced customer satisfaction at all levels and client retention. Utilizes strategic planning and team leadership to drive impactful outcomes, ensuring seamless project execution. Track record of fostering cross-functional collaboration and achieving strategic goals.

Overview

27
27
years of professional experience

Work History

Global Program Manager

BCD Travel
06.2010 - Current
  • Manages cross-functional teams to deliver high-quality results within budget constraints and strict deadlines.
  • Mentors and develops junior team members, building their skills and confidence to take on increased responsibilities within the organization.
  • Influences decision-making among senior leaders by presenting compelling data-driven insights that demonstrate the value of global program initiatives.
  • Identifies opportunities for process improvement, resulting in enhanced operational efficiency and cost savings.
  • Increases stakeholder satisfaction by establishing transparent communication channels and providing regular progress updates.
  • Balances competing priorities while maintaining focus on achieving long-term strategic goals for the organization''s global programs.
  • Cultivates a culture of continuous improvement by challenging assumptions, soliciting feedback from colleagues, and refining processes accordingly.
  • Coordinates multiple simultaneous projects, ensuring seamless integration of resources and timely completion of objectives.
  • Spearheads change management initiatives by effectively communicating benefits, addressing concerns, and driving adoption among employees at all levels within the organization.
  • Establishes trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs.
  • Negotiates favorable contract terms that balanced client objectives with company profitability goals while strengthening long-term partnerships.
  • Develops and maintains strong relationships with key stakeholders in client organizations to foster long-term partnerships.
  • Champions a customer-centric approach within the team, fostering a culture of responsiveness and proactive problem-solving that contributed to overall success in managing global accounts.

Regional Program Manager

BCD Travel
01.2008 - 06.2010
  • Spearheaded process improvements initiatives, driving operational excellence across the region.
  • Developed successful regional strategies for increased collaboration among team members.
  • Optimized resource allocation, resulting in better budget management and cost reduction.
  • Utilized data-driven insights to inform decision-making processes effectively.
  • Collaborated with global counterparts to share best practices and align on common goals.

Multiple Positions of Increasing Responsibility

BCD Travel
07.1998 - 01.2008

Skills

  • Excellent Written and verbal communication
  • Client Relationship Management
  • Global operations
  • Proficient in Contract Negotiation
  • Stakeholder Relationship Management
  • Project timeline compliance
  • Collaborative Project Management

Timeline

Global Program Manager

BCD Travel
06.2010 - Current

Regional Program Manager

BCD Travel
01.2008 - 06.2010

Multiple Positions of Increasing Responsibility

BCD Travel
07.1998 - 01.2008

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William Hinkly