Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Hite

Newport News,VA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

13
13
years of professional experience

Work History

Store Manager

CVS Pharmacy
Newport News, Virginia
10.2019 - Current
  • Prepared monthly reports on sales figures, expenses, profits.
  • Performed regular price checks to ensure competitive pricing.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.
  • Developed strategies to maximize sales and profitability.
  • Planned special promotions or discounts based on market trends.
  • Managed daily banking activities such as deposits and withdrawals.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established store tactics and strategies to achieve operational performance and sales goals.

  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Updated existing planograms according to new product releases and seasonal changes.
  • Ensured compliance with company policies regarding store layout regulations and safety standards.
  • Conducted regular audits of stores to check accuracy of planogram implementation.
  • Trained new team members on proper use of software tools related to planogram development.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Operated equipment with strong focus on safety and ground communication.

Guest Service Team Leader

Target
Williamsburg, Virginia
02.2012 - 07.2019
  • Coordinated daily activities of guest service team members to ensure efficient operations.
  • Promoted teamwork among staff members by setting expectations for cooperation and recognizing individual contributions.
  • Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
  • Assigned tasks to team members based on their skillset, availability and workload requirements.
  • Trained new hires on company policies, procedures, systems and software applications used in their roles.
  • Resolved customer complaints in a professional manner while maintaining the highest level of service.
  • Ensured compliance with health and safety regulations as well as company policies and procedures.
  • Monitored staff performance, identified training needs and implemented corrective action when necessary.

Education

High School Diploma -

Home Schooled
Newport News, Virginia
06-2008

Skills

  • Promotional planning
  • Operations Management
  • Loss Prevention
  • Budget Administration
  • Talent Recruitment
  • Store Merchandising
  • Payroll Management
  • Operational budgeting
  • Customer Service Management
  • Employee Training
  • Partnership Building
  • Supply Ordering
  • Team Development
  • Store operations oversight
  • POS Systems
  • Project Management
  • Shift Scheduling
  • Accurate Cash Handling

Timeline

Store Manager

CVS Pharmacy
10.2019 - Current

Guest Service Team Leader

Target
02.2012 - 07.2019

High School Diploma -

Home Schooled

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William Hite