William H.L. Rowe
Fredericksburg,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Sheehy Toyota of Fredericksburg
03.2025 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and maintaining a deep knowledge of used car inventory.
- Boosted sales through effective negotiation skills and personalized recommendations based on customer needs.
- Reduced time spent on administrative tasks by implementing efficient record-keeping systems, allowing for more focus on client interactions.
- Exceeded monthly sales quotas through proactive outreach efforts such as phone calls, emails, and social media engagement with prospective buyers.
- Conducted thorough vehicle inspections to ensure quality and safety standards were met before showcasing cars for sale.
- Collaborated with service department to address any mechanical issues promptly, ensuring customer satisfaction and maintaining the dealership''s reputation for quality.
- Collaborated with the finance department to secure competitive financing options for customers, streamlining the buying process.
- Achieved high levels of customer satisfaction through timely follow-ups and addressing any concerns or issues postsale.
- Enhanced buyer experience by offering test drives and facilitating seamless purchase transactions from start to finish.
- Contributed to team success by consistently surpassing individual sales targets and contributing towards overall dealership goals.
Sales Associate
Pohanka Honda of Fredericksburg
03.2024 - 10.2024
- Streamlined the sales process through thorough knowledge of available financing options and incentives.
- Collaborated with management and other team members to achieve monthly sales goals consistently.
- Ensured smooth transaction processes by coordinating with finance, service, and parts departments within the dealership.
- Generated additional revenue streams by upselling accessories, add-ons, maintenance plans, or extended warranties during the sale process.
- Maintained up-to-date knowledge on industry trends, competitor offerings, and new model releases to provide accurate information to customers.
- Enhanced dealership reputation by delivering a personalized buying experience tailored to each customer''s needs.
- Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Boosted customer satisfaction by providing exceptional service throughout the entire car buying process.
- Fostered an environment of trust between customers and dealership staff through transparency in pricing negotiations and vehicle history disclosures.
- Organized test drives for interested buyers, showcasing vehicle performance capabilities while adhering to safety standards.
- Conducted comprehensive vehicle demonstrations, highlighting key features that appealed to prospective buyers.
- Established strong relationships with customers, resulting in repeat business and referrals for future sales opportunities.
- Utilized CRM systems effectively to track leads, follow up with prospects, and maintain accurate records of customer interactions.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
Retail Sales Consultant
AT&T
06.2021 - 01.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
Wireless Sales Consultant
US Cellular Wireless
09.2019 - 06.2021
- Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
- Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
- Maintained detailed records of client interactions using CRM software tools which improved communication between staff during busy periods.
- Implemented successful upselling techniques to promote higher-value products and maximize overall transaction value.
- Assisted customers with device troubleshooting, offering prompt resolution of technical issues to maintain high levels of customer satisfaction.
- Participated in regional sales meetings and conferences to gain valuable industry insights that informed strategic decision-making within the store environment.
- Built strong relationships with clients by conducting regular follow-ups, addressing concerns, and offering tailored solutions.
- Worked closely with store management to identify areas for improvement, leading to increased operational efficiency and overall team success.
- Resolved customer complaints promptly by offering appropriate solutions or escalating concerns as necessary per company guidelines.
- Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
Wireless Sales Consultant
Walmart
09.2017 - 08.2019
- Provided best in class customer service and in store experience to all customers
- Demonstrated knowledge of latest products and services
- Met or exceed sales goals and other key performance metrics by selling products and services to new and existing customers
- Accurately completed all aspects of the sale; customer contracts, accept customer payments and process transactions using POS system
- Ensured customer satisfaction by troubleshooting and resolving all concerns promptly
- Used customer feedback to recommend modifications to products and/or services
- Upsold customers by recommending accessories and promotions to increase revenue
- Kept customers and other employees up to date on latest devices and technology by performing frequent product demonstrations
- Guided customers to quickly locate merchandise in showroom
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product, and explaining products by ratings
- Operated product tools, equipment and point of sale terminals
- Created inviting environment for customers by maintaining store organization and cleanliness
- Developed strong rapport with customers and created positive impression of business
- 40hrs per week
- Annual Salary – $45k
Real Estate Appraiser Apprentice
MG Miller Valuations
09.2016 - 09.2017
- Took photographs of interior and exterior of buildings to properly document features and conditions
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Researched land, property and market values to complete estimations.
- Stayed updated on market trends for local area and similar property types.
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Maintained current understanding of lender requirements and documentation guidelines.
- Developed strong client relationships through clear communication, professionalism, and timely delivery of high-quality appraisal reports.
- Performed on-site inspections of residential, commercial, and industrial properties to gather crucial data necessary for accurate valuations.
- Collaborated closely with realtors, lending institutions, and government agencies to ensure accurate valuation information was provided for their respective needs.
- Demonstrated exceptional attention to detail and thoroughness in documenting property condition assessments, leading to more accurate valuations and increased client trust.
- Streamlined appraisal processes for increased efficiency and faster turnaround times by implementing advanced software tools and technology.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
Head Bartender
Kingsmill Resort and Spa
07.2012 - 08.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
Education
Associate of Science - Information Technology
Germania Community College
Fredericksburg, VA12-2026
High School Diploma -
Mathews High School
Mathews05-2003
Skills
- Teamwork and collaboration
- Problem-solving skills
- Sales expertise
- Exceptional customer service
- Agile and scrum environments
Certification
- Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.
- ServSafe Alcohol - National Restaurant Association.
Security Clearance
Top Secret-SCI; 2023 (Inactive)
License
MVDB License, Active
Timeline
Sales Associate
Sheehy Toyota of Fredericksburg
03.2025 - Current
Sales Associate
Pohanka Honda of Fredericksburg
03.2024 - 10.2024
Retail Sales Consultant
AT&T
06.2021 - 01.2024
Wireless Sales Consultant
US Cellular Wireless
09.2019 - 06.2021
Wireless Sales Consultant
Walmart
09.2017 - 08.2019
Real Estate Appraiser Apprentice
MG Miller Valuations
09.2016 - 09.2017
Head Bartender
Kingsmill Resort and Spa
07.2012 - 08.2016
Associate of Science - Information Technology
Germania Community College
High School Diploma -
Mathews High School
Similar Profiles
Javier BarcoJavier Barco
Automotive Technician at Sheehy Toyota Of FredericksburgAutomotive Technician at Sheehy Toyota Of Fredericksburg
Ryan ReiningRyan Reining
D2 Technician at Sheehy Toyota Of FredericksburgD2 Technician at Sheehy Toyota Of Fredericksburg
Rhasaan RountreeRhasaan Rountree
Master Technician / State Inspector at Sheehy ToyotaMaster Technician / State Inspector at Sheehy Toyota