William Ho
Lady Lake
Summary
Experienced with managing automobile and casualty claims efficiently. Utilizes analytical skills to investigate and settle claims fairly. Track record of maintaining strong client relationships and ensuring adherence to industry standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Automobile and Casualty
USAA
04.2024 - 02.2025
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Conducted field investigations to gather evidence for accurate claim assessments and settlements.
- Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
- Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
- Achieved over 100% disposition rate for the month of March 2024- June 2024
- Helped to provide feedback and assist with department changes and employee engagement at USAA through being a Pulse Champion
Homeowners Insurance Agent
GEICO, Government Employees Insurance
12.2022 - 04.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Assistant Manager
Tropical Smoothie Café
04.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Arts - Graphic And Digital Design
Full Sail University
Winter Park, FL12-2022
Skills
- Liability analysis
- Coverage verification
- Claims investigation
- Damage assessment
- Dispute resolution
- Insurance law
- Property damage evaluation
- Claim resolution
- Customer service
- Insurance policy knowledge
- Customer service and support
- Computer skills
Certification
- Claim Adjuster license in FL, TX, and VA
- P&C License was previously held for 2 years prior
Languages
Portuguese
Native or Bilingual
Timeline
Claims Adjuster, Automobile and Casualty
USAA
04.2024 - 02.2025
Homeowners Insurance Agent
GEICO, Government Employees Insurance
12.2022 - 04.2024
Assistant Manager
Tropical Smoothie Café
04.2019 - 05.2021
Bachelor of Arts - Graphic And Digital Design
Full Sail University
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