Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Hockenberry

Byron,New York

Summary

With a proven track record at Brighton Volunteer Ambulance, I bring a wealth of EMS management expertise and robust leadership abilities. My adeptness in CMS regulations and logistics optimization has driven operational excellence, complemented by a strong aptitude for critical communication and strategic business management.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Chief of Operations

Brighton Volunteer Ambulance
01.2025 - Current
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Established a culture of continuous improvement through regular performance reviews and feedback sessions.
  • Implemented data-driven decision-making processes for improved strategic planning and execution.
  • Played a critical role in driving long-term financial stability through prudent fiscal oversight of budgets, forecasting, and risk mitigation strategies.
  • Ensured regulatory compliance across all departments by developing comprehensive policies and procedures.
  • Developed high-performing teams by providing mentorship, training, and clear performance objectives.
  • Led successful company-wide initiatives to enhance overall productivity and employee satisfaction.
  • Cultivated strong relationships with external vendors to negotiate favorable terms for contracts and agreements.
  • Reduced overhead costs through strategic resource allocation and effective budget management.
  • Collaborated with executive leadership to define overall business strategy, mission, and vision statements.
  • Evaluated supply chain operations for cost reduction opportunities while maintaining quality standards.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Devised and presented business plans and forecasts to board of directors.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Directed technological improvements, reducing waste and business bottlenecks.

Deputy Chief of Operations

Brighton Volunteer Ambulance
02.2024 - 01.2025
  • Coordinated emergency response efforts, minimizing impacts of unexpected events on operations.
  • Oversaw complex projects from inception to completion, delivering on time and within budget constraints.
  • Analyzed data trends to identify areas for process improvement and implement proactive solutions.
  • Spearheaded the development of operating manuals and process documentation, enhancing team knowledge and understanding of best practices.
  • Ensured business continuity during crisis situations by developing robust contingency plans that minimized disruptions.
  • Optimized workflow processes by identifying bottlenecks and implementing innovative solutions that improved overall operational effectiveness.
  • Developed comprehensive training programs for staff, leading to increased productivity and job satisfaction.
  • Maximized team effectiveness by selecting, mentoring, and training top-performing personnel in key roles.
  • Directed daily operations to ensure optimal efficiency and adherence to organizational policies and objectives.
  • Implemented safety protocols, reducing workplace incidents and improving overall safety standards.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Captain/Clinical Care Paramedic

Brighton Volunteer Ambulance
10.2022 - 01.2025
  • Demonstrated excellent problem solving abilities in high stress situations.
  • Provided emergency medical services to critically ill and injured patients in pre-hospital settings.
  • Supervisor of day shift.
  • In Charge of Clinical Care as well as Quality Control.
  • Brighton Volunteer Ambulance point of contact with PAB.
  • Good Understanding of CMS chapter 10 regarding EMS billing.
  • Excellent Communication skills.
  • Oversee Vent program.
  • Collaborated with the Chief of Operations regarding policies.

Logistics Manager/ Supervisor

Mercy Flight WNY
02.2009 - 10.2022
  • Managed logistics operations, including warehouse inventory and transportation of goods.
  • Coordinated with suppliers, vendors, and customers to ensure timely delivery of products.
  • Provided training and guidance to staff members on logistics processes.
  • Maintained accurate records of orders, shipments, invoices, bills of lading.
  • Identified new opportunities for improving operational efficiency.
  • Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements.

Fire Chief

South Lockport Fire
04.2003 - 10.2010
  • Exhibited strong leadership skills with the ability to motivate teams and manage multiple projects simultaneously.
  • Utilized effective communication strategies when interacting with colleagues, staff members, and other agencies.
  • Created an environment conducive to learning by providing feedback on performance evaluations.
  • Engaged in active dialogue with city officials regarding proposed legislation impacting fire services provided by the department.

Paramedic

Twin City
01.2006 - 04.2009
  • Established a strong rapport with patients and their families while providing compassionate care.
  • Demonstrated excellent problem solving abilities in high stress situations.
  • Utilized advanced assessment skills to evaluate patient condition, identify treatments, and provide appropriate interventions.
  • Demonstrated excellent organizational skills to manage multiple priorities and effectively respond to medical emergencies.

District Manager

RP Adams
05.2000 - 01.2006
  • Supervisor of 100+ employees.
  • Logistic for 7 bases.
  • Working with CFO to establish and follow yearly budgets.
  • In Charge of billing compliance.
  • Chairman of the Clinical Standard Committee.
  • Flight Paramedic.

Brunners INC
12.1997 - 03.2000
  • Provided technical support to operators on the shop floor to improve operational efficiency.
  • Analyzed data from various sources such as CAD files and drawings to develop cost-effective solutions.
  • Supervised a team of 50+ CNC machinists and provided guidance in their daily activities.
  • Managed the scheduling of jobs according to customer requirements and available resources.
  • Established production goals and tracked progress to ensure timely completion of projects.
  • Trained new staff members on the safe operation of CNC machines as well as proper programming techniques.
  • Developed and implemented quality control procedures for CNC machining operations, resulting in improved product performance.
  • Worked closely with Quality Assurance department to ensure compliance with regulatory standards.
  • Programmed CNC machines in accordance with provided instructions and blueprints.
  • Enforced safety and sanitation regulations.
  • Coordinated operations and activities within and between departments.

Education

Bachelor of Science (B.S.) - Environmental Science

University of Buffalo
Buffalo, NY
05.2005

Associate in Science (A.S.) - Paramedicine

Erie Community College
Buffalo, NY
08.2000

Skills

  • Good Communication
  • Good statistic skills
  • Knowledge of CMS Chapter 10 laws and regulations
  • Good Understanding of Business and management skills
  • Leadership skills
  • Many years of EMS management experience
  • Safety management
  • Operations management
  • Business analysis
  • Organizational development
  • Internal communications
  • Revenue growth
  • Cost reduction

Certification

  • Paramedic
  • CPR instructor
  • ACLS instructor
  • PALS instructor
  • PHTLS instructor
  • ACLS
  • PALS
  • PHTLS


Timeline

Chief of Operations

Brighton Volunteer Ambulance
01.2025 - Current

Deputy Chief of Operations

Brighton Volunteer Ambulance
02.2024 - 01.2025

Captain/Clinical Care Paramedic

Brighton Volunteer Ambulance
10.2022 - 01.2025

Logistics Manager/ Supervisor

Mercy Flight WNY
02.2009 - 10.2022

Paramedic

Twin City
01.2006 - 04.2009

Fire Chief

South Lockport Fire
04.2003 - 10.2010

District Manager

RP Adams
05.2000 - 01.2006

Brunners INC
12.1997 - 03.2000

Bachelor of Science (B.S.) - Environmental Science

University of Buffalo

Associate in Science (A.S.) - Paramedicine

Erie Community College

Similar Profiles

CREATE PROFILE